Alessandra Rodriguez
Barcelona
Summary
Experienced Financial and Process Analyst with over 11 years of expertise in financial analysis and supply chain operations. Recognized for strategic leadership, cross-functional collaboration, and operational excellence. Proven track record in leading teams, managing vendor relationships, and delivering scalable, customer-focused solutions. Skilled in end-to-end service delivery, billing operations, and KPI reporting, with a strong focus on cost reduction, process optimization, and business impact. Committed to continuous learning and data-driven decision-making to support sustainable growth and enhance customer satisfaction.
Overview
14
14
years of professional experience
Work History
ITAD Specialist
HP
Barcelona
06.2024 - Current
- Owner of ITAD service offering, balancing value, efficiency, and sustainability
- Oversaw end-to-end delivery and vendor communications
- Led strategic reporting initiatives and supported financial decision-making
- Acted as Project Leader, driving cross-functional collaboration, and continuous improvement.
- Secured six-figure deals through customer-focused solutions.
- Assisted in developing strategies to increase customer satisfaction levels.
Operational Controller
CTC Group (HP)
Barcelona
02.2022 - 06.2024
- Managed ITAD operations across EMEA & AMS
- Led vendor communications and escalations
- Delivered KPI, sustainability, and benefit reports for customers and leadership
- Collaborated with cross-functional teams to support strategic initiatives.
- Collaborated with other departments to ensure data integrity between systems.
Billing Analyst TBO WW
CTC Group (HP)
Barcelona
07.2019 - 02.2022
- Managed billing cycles, accruals, and forecasting
- Reduced customer complaints through strategic support and analysis
- Collaborated with cross-functional teams to resolve billing issues efficiently.
- Developed reports on billing trends for management review and decision-making.
- Assisted in streamlining the billing workflow to enhance operational efficiency.
Sales Analyst
Pino Componentes
Barcelona
02.2018 - 08.2018
- Monitored sales performance and optimized supply chain services billing processes
- Contributed to operational improvements and strategic decisions
- Developed sales forecasts to guide inventory management and resource allocation.
- Prepared detailed reports on sales performance for senior management review.
Financial Analyst
Friendly Finance Group
Barcelona
11.2016 - 01.2017
- Provided financial guidance and payment capacity analysis
- Analyzed financial data to identify trends and inform strategic decisions.
- Identified discrepancies in financial data and recommended corrective actions to resolve them.
- Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards.
Commercial
TJ MAXX
North Carolina
09.2015 - 01.2016
- Delivered award-winning customer service and logistics support
- Supported product supply and customer guidance for operational efficiency
- Developed strong relationships with clients to understand their needs and preferences.
- Collaborated with team members to create promotional strategies and campaigns.
Business Coordinator
Mountain Bizworks
North Carolina
06.2015 - 11.2015
- Coordinated financial workshops, and supported small business credit expansion.
- Coordinated communication between departments to enhance project collaboration.
- Facilitated meetings with stakeholders to gather feedback and insights.
- Consulted with business customers and presented payment card solutions to help businesses streamline expense management and optimize cash flow.
Program Manager
Children First CIS
North Carolina
01.2015 - 11.2015
- Led community literacy and budgeting programs
- Improved logistics and outreach for food delivery initiatives
- Coordinated program development initiatives for community engagement and support services.
- Oversaw project timelines and ensured alignment with organizational goals and objectives.
Credit Analyst
Banesco Banco Universal
Aragua
08.2011 - 10.2014
- Analyzed financial statements and credit history for high-value operations
- Prepared detailed credit reports for management review and decision-making.
- Conducted market research to support credit evaluations and industry analysis.
- Monitored account performance to identify potential defaults or risks.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
Education
MBA - Business Administration
UC
09-2013
Diploma - Finance
UC
11-2010
Bachelor's degree - Economics
UC
12-2008
Skills
- Strategic decision-making
- Leadership
- Project management
- Business acumen
- Commercial negotiation
- Customer-centric approach
- Effective communication
- Financial analysis
- Process analysis
- Operational excellence
- Excel proficiency
- PowerPoint proficiency
- Advanced modeling tools
- Customer relationship management
- Problem-solving skills
- Cross-functional collaboration
- Six Sigma methodologies
Languages
Spanish
First Language
English
Proficient (C2)
C2
Catalan
Upper Intermediate (B2)
B2
Timeline
ITAD Specialist
HP
06.2024 - Current
Operational Controller
CTC Group (HP)
02.2022 - 06.2024
Billing Analyst TBO WW
CTC Group (HP)
07.2019 - 02.2022
Sales Analyst
Pino Componentes
02.2018 - 08.2018
Financial Analyst
Friendly Finance Group
11.2016 - 01.2017
Commercial
TJ MAXX
09.2015 - 01.2016
Business Coordinator
Mountain Bizworks
06.2015 - 11.2015
Program Manager
Children First CIS
01.2015 - 11.2015
Credit Analyst
Banesco Banco Universal
08.2011 - 10.2014
MBA - Business Administration
UC
Diploma - Finance
UC
Bachelor's degree - Economics
UC