Alejandro Vilchez
Resumen profesional
Gerente general con habilidades de liderazgo, gestión de equipos y toma de decisiones estratégicas. Busco un puesto desde el que impulsar el éxito y crecimiento de la empresa, así como mi desarrollo profesional. Ofrezco compromiso, ética y visión a largo plazo.
Datos destacados
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Experiencia
Gerente general
HOTEL VILLA ROMANA
Canoas de Punta Sal, Tumbes
2025.08 - 2026.03
- Supervise and manage all hotel departments and staff to ensure high levels of customer service.
- Ensure the smooth and efficient operation of the hotel on a day-to-day basis.
- Monitor financial performance and work towards maximizing revenue and controlling costs.
- Develop and implement strategies to improve occupancy, average daily rate (ADR), and guest satisfaction.
- Handle guest complaints and resolve issues professionally and promptly.
- Recruit, train, and motivate staff; ensure compliance with company policies and procedures.
- Maintain high standards of cleanliness, maintenance, and overall presentation.
- Ensure health, safety, and legal compliance in all hotel operations.
- Collaborate with marketing and sales teams to promote the hotel and generate business.
- Prepare and manage budgets, forecasts, and financial reports.
Hotel Manager
Casa Andina Hoteles
Cusco
2022.12 - 2025.08
- Very proud to be achieving common goals with the Casa Andina team since the beginning of our relationship:
- Increasing our NPS
- First in our competitive set
- ADR + 15%
- Second year of consolidation and financial goals
- Excellent work environment.
Principal CEO
PANPE
Lima
2020.05 - 2025.08
- PanPe is the first startup that through a monthly subscription brings you fresh bread at home as many times as you need it, our solution is to contribute to a better supply of sourdough bread throughout the country.
Manager on Duty
DELFINES HOTEL & CONVENTION CENTER
Provincia de Lima
2018.01 - 2022.04
- Keep track of monthly and annual ADR (average daily rate) improvement targets.
- Work with management to evaluate and improve the hotel's processes and policies.
- Address employee complaints or performance issues as needed.
- Regularly check guest satisfaction.
- Attend to guest problems and complaints, book virtual complaints and responses.
- Oversee facility security.
- Manage operational departments to optimize work and performance.
- Implement the Upsell program and the management of the loyalty and reward plan with guests.
Executive Guest Relations
Belmond Miraflores Park
Miraflores, Lima
2013.07 - 2017.05
- Handle guest complaints and concerns in an efficient and timely manner.
- Supervise VIP guest arrivals and departures.
- Respond to complaints and provide sensible solutions that do not affect the reputation of the hotel.
- Make arrangements prior to guest arrivals and their activities in the city.
- Management of the guest loyalty plan.
- Have updated information on the daily occupancy of the rooms.
Administrator
Social Café Perú
Lima
2013.01 - 2014.01
- On charge of 5 persons appointed a work plan monthly budget and specific goals with the team.
- With graphical charts reported monthly earnings results and inventory management to the owners.
- We redesigned the brand with promotions and aggressive marketing strategy with banks and institutions.
Restaurant Manager
Green picnic
2011.09 - 2013.08
- Managed restaurant, bar and event operations; planned lunches, dinners and catering for various institutions in the canton of Ticino (Switzerland).
- We developed a marketing strategy and different marketing studies to identify our niche and type of customer.
- We worked hand in hand with important institutions, banks, insurance companies and the media to advertise our brand.
- Elaboration of the business plan prior to the opening.
Cocinero de línea
Hotel Belvedere Locarno
Locarno, CH
2009.02 - 2011.09
- Assisting with stocking and setup of kitchen stations.
- Food preparation, including cleaning and cutting of ingredients and preparation of main dishes, desserts, appetizers and snacks directed by the head chef.
- Work with servers to ensure orders are completed on time.
- Ensure kitchen operating and sanitation procedures comply with food safety standards and regulations.
Lead Bartender
Enjoy Group
Locarno
2008.04 - 2010.11
- As a club bartender I took care of cocktail services, as well as inventories and cash reports with club managers and restaurants.
Event Assistant
Hotel Unione Bellinzona
Bellinzona
2008.03 - 2009.09
- I was in charge of the organization and service of events in the hotel Unione Bellinzona together with the heads of area.
- For my profession was an important opportunity to enhance my skills in the hotel business.
Bartender
Hôtel des Trois Couronnes
Vevey, Switzerland
2007.06 - 2008.01
- Prepare alcohol or non-alcohol beverages.
- Interact with customers, take orders and serve snacks and drinks.
- Assess customers' needs and preferences and make recommendations.
- Mix ingredients to prepare cocktails.
- Plan and present bar menu.
- Check customers' identification and confirm it meets legal drinking age.
- Restock and replenish bar inventory and supplies.
- Stay guest focused and nurture an excellent guest experience.
- Comply with all food and beverage regulations.
Formación
PROGRAMA ESPECIALIZADO EN GESTIÓN DE HOTELES Y RESTAURANTES - Administración/Gestión hotelera
Escuela de Posgrado de la Universidad San Ignacio de Loyola
2024.02 - 2024.10
Demand management: Breaking down today's commercial silos - Administración/Gestión hotelera
ESSEC Business School
2022.05 - 2022.08
Hotel Management: The Cornerstone of Revenue Strategy. - Revenue Management
ESSEC Business School
2022.05 - 2022.06
Entrepreneurship Specialization - Entrepreneurship
University of Pennsylvania
2020.01 - 2021.01
Tourism and Travel Management - Administración/Gestión de servicios de hostelería
edX
2020.01 - 2021.01
Enfatiza tus habilidades clave
- Gestión de atención al cliente
- Marketing orientado al cliente
- Comercio electrónico
- Dirección de personal
- Habilidades comerciales
Diplomas
- Entrepreneurship 3: Growth Strategies
- The Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy
- Customer Experience Management
- Marketing enfocado en la estrategia de servicios
- Marketing de servicios de turismo y viajes
Idiomas
Inglés
Francés
Italiano
Cronología
Gerente general
HOTEL VILLA ROMANA
2025.08 - 2026.03
PROGRAMA ESPECIALIZADO EN GESTIÓN DE HOTELES Y RESTAURANTES - Administración/Gestión hotelera
Escuela de Posgrado de la Universidad San Ignacio de Loyola
2024.02 - 2024.10
Hotel Manager
Casa Andina Hoteles
2022.12 - 2025.08
Demand management: Breaking down today's commercial silos - Administración/Gestión hotelera
ESSEC Business School
2022.05 - 2022.08
Hotel Management: The Cornerstone of Revenue Strategy. - Revenue Management
ESSEC Business School
2022.05 - 2022.06
Principal CEO
PANPE
2020.05 - 2025.08
Entrepreneurship Specialization - Entrepreneurship
University of Pennsylvania
2020.01 - 2021.01
Tourism and Travel Management - Administración/Gestión de servicios de hostelería
edX
2020.01 - 2021.01
Manager on Duty
DELFINES HOTEL & CONVENTION CENTER
2018.01 - 2022.04
Executive Guest Relations
Belmond Miraflores Park
2013.07 - 2017.05
Administrator
Social Café Perú
2013.01 - 2014.01
Restaurant Manager
Green picnic
2011.09 - 2013.08
Cocinero de línea
Hotel Belvedere Locarno
2009.02 - 2011.09
Lead Bartender
Enjoy Group
2008.04 - 2010.11
Event Assistant
Hotel Unione Bellinzona
2008.03 - 2009.09
Bartender
Hôtel des Trois Couronnes
2007.06 - 2008.01