Alejandro Olivares Torregrosa
Alicante
Summary
Organized Coordinator with a proven track record of boosting customer satisfaction and service quality. Skilled in team leadership and proficient in documentation, reporting, and compliance requirements.
Experienced in employee documentation management and file maintenance. Able to carry out interviews for new hires and provide certified training for new employees.
Overview
10
10
years of professional experience
Work History
Coordinator
Globalia Call Center/Air Europa
02.2022 - Current
- Managed the sales department.
- Collaborated with Back Office, Loyalty Dep., and Social Networks teams for seamless communication.
- Provided technical support to staff members regarding software applications and hardware systems.
- Conducted interviews with potential candidates for open positions within the organization.
Sales Agent
Globalia Call Center/Air Europa
06.2018 - 02.2022
- Identified opportunities for cross-selling additional products and services.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Resolved customer complaints promptly and effectively.
IT Support/Help Desk Agent
Atos Consulting
10.2017 - 06.2018
- Provided technical assistance to customers via telephone and email.
- Assisted in the setup of hardware, software, and network configurations.
- Troubleshot customer issues related to hardware, software, and networks.
Translator
liveaboard.com
10.2016 - 10.2017
- Translated documents from and into English, French, and Spanish while maintaining the original meaning of the text.
- Provided interpretation services for clients during meetings and conferences.
- Proofread and edited translations to ensure accuracy, grammar and punctuation.
Intern
Edmond de Rothschild Asset Management
Luxembourg
09.2014 - 06.2015
Education
Business Management -
Queen Mary University of London
01.2016
Skills
- Fluent in Spanish, French, and English
- Amadeus – ARD, Expert
- Staff Supervision
- Leadership
- Mentorship
- Sales team training
- Customer experience training
- Scheduling and calendar management
Personal Information
- Date of Birth: 03/25/93
- Nationality: Spanish
Affiliations
- Scuba diving instructor
- Tennis instructor
References
References available upon request.
Timeline
Coordinator
Globalia Call Center/Air Europa
02.2022 - Current
Sales Agent
Globalia Call Center/Air Europa
06.2018 - 02.2022
IT Support/Help Desk Agent
Atos Consulting
10.2017 - 06.2018
Translator
liveaboard.com
10.2016 - 10.2017
Intern
Edmond de Rothschild Asset Management
09.2014 - 06.2015
Business Management -
Queen Mary University of London
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