Alejandro Navarro Farias
Arucas
Summary
Proven leader in hospitality. Excelled in staff training and sales promotion, enhancing team performance and revenue. Skilled in drink consistency and attentive service, consistently exceeding customer expectations without compromising on quality or efficiency. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Assistant Manager
El Camino Cantina
02.2022 - 04.2024
- Handled customer complaints, resolved issues.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Supervisor
Nando’s UK
06.2017 - 05.2020
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained accurate records of sales, labor and other costs.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Education
Diploma - Hospitality Management
TMG College
Melbourne01.2023
High School -
IES Santiago Santana Diaz
Arucas06.2017
Skills
- Attentive Service
- Drink Consistency
- Guest Satisfaction
- Sales Promotion
- Credit Card Payment Processing
- Account Management
- Staff Training
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Limited Working
Portuguese
Limited Working
Timeline
Assistant Manager
El Camino Cantina
02.2022 - 04.2024
Supervisor
Nando’s UK
06.2017 - 05.2020
Diploma - Hospitality Management
TMG College
High School -
IES Santiago Santana Diaz
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