ALEJANDRO MARCO LOPEZ MORAND
Barcelona
Summary
I'm a dynamic Account Manager with a strong background in the SaaS industry, passionate about building lasting client relationships, and driving growth. I specialize in strategic account planning, expanding accounts, and fostering strong connections with key stakeholders. With a strong focus on cross-team collaboration, I’ve helped clients succeed by ensuring their needs are met and challenges are resolved. My ability to communicate effectively and navigate complex situations has led to high client retention and significant business growth.
Overview
9
9
years of professional experience
Work History
Account Manager
TravelPerk
Barcelona
07.2024 - Current
- Managing an extensive account portfolio, focusing on the retention and expansion of my clients.
- Strong focus on relationship building, cross-selling, and upselling.
- Cross-functional team collaboration.
Account Manager
Landbot
Barcelona
03.2022 - 12.2023
- Similar to my role as Customer Success, but with more focus on client expansion.
- Higher focus on enterprise accounts.
Customer Success
Landbot
Barcelona
02.2020 - 03.2022
- Building and maintaining strong, long-lasting customer relationships with Landbot's largest clients.
- Cross-functional team collaboration.
- Assisting with challenging client requests, or issue escalations.
- Client onboarding and product adoption.
- Upselling and cross-selling.
- Client onboarding and product adoption.
Business Development Executive
Landbot
Barcelona
07.2019 - 02.2020
- Prospecting and qualifying leads
- Moved to a full-cycle sales process.
- Giving product demos to specific cohorts of clients.
- Negotiating and closing deals
Key Account Manager
Be Universal
Barcelona
09.2018 - 05.2019
- Managing relationships with key clients
- Creating sponsorship possibilities for female athletes
- Negotiations with new and current clients
Sales Team Manager
Berko Productions LLC
04.2017 - 05.2018
- Training and leading sales teams in over 30 states in the US
- Control of Logistics and inventory
Sales Representative
Berko Productions LLC
08.2016 - 04.2017
- Direct commission-based sales in over 30 states in the US
Education
Bachelor's Degree - International Trade and Marketing
Pompeu Fabra University
Barcelona, Spain06.2014
IGCSE and A-Level Award -
British School of Barcelona
Barcelona, Spain06.2013
Skills
- Client relationship and stakeholder management
- Strategic account planning and retention strategies
- Negotiation and renewals
- Conflict resolution
- Verbal and written communication
- Team collaboration
Websites
Affiliations
- Music and DJing
- Travel & Backpacking
- Hiking / Diving / Nature
Languages
English
First Language
Spanish
Proficient (C2)
C2
German
Elementary (A2)
A2
Tools
- Salesforce
- Gsuite
- Looker
- Zapier/Pipedream/Make and Postman
- Mixpanel
- Chartmogul
Timeline
Account Manager
TravelPerk
07.2024 - Current
Account Manager
Landbot
03.2022 - 12.2023
Customer Success
Landbot
02.2020 - 03.2022
Business Development Executive
Landbot
07.2019 - 02.2020
Key Account Manager
Be Universal
09.2018 - 05.2019
Sales Team Manager
Berko Productions LLC
04.2017 - 05.2018
Sales Representative
Berko Productions LLC
08.2016 - 04.2017
Bachelor's Degree - International Trade and Marketing
Pompeu Fabra University
IGCSE and A-Level Award -
British School of Barcelona
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