Alejandro García Rosell
Account Manager
Madrid
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Account Manager/CSM - Team Manager
Avature
09.2022 - Current
- Company Overview: Avature is a B2B SaaS scale-up for Global Talent Acquisition and Talent Management, and the leading global provider of CRM for recruiting (110 Fortune 500 companies)
- Leading and supporting a team of account managers who are responsible for maintaining client relationships and driving business growth needs
- Coaching and Mentoring
- Offering guidance, support, and professional development to help account managers grow in their roles
- (6 AM´s within team)
- Achieved a 85% retention rate for enterprise and 75% for SMB members, leading a team of 6 overseeing 40 accounts
- (Adidas, Skanska, IBM, Genpact, Mettler Toledo, Lenovo and more)
- Supporting account managers navigate complex client challenges by providing thoughtful, strategic solutions
- Developing personal development plans and offering support to achieve career goals
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Strategic Customer Success Manager
Avature
01.2022 - 09.2022
- Responsible for managing high value customer accounts with a long-term strategic focus
- (Loreal, HSBC, KPMG and many more) - Responsibility of keeping Loreals satisfied as a customer for more than 2 years
- Growth focus, constantly identifying ways to expand the relationship, including expansion initiatives and working on strategic projects and cross selling opportunities based on future client needs
- Establishing relationships with executive levels, ensuring alignment between the client's strategic objectives and the company solutions
- Optimized talent management processes, workflows, and system configurations through strategic client meetings and tailored recommendations, enhancing customer satisfaction and retention
Account Manager/CSM
Avature
12.2019 - 01.2022
- Manage a select portfolio of customers, perform standing quarterly business reviews
- Continuously analyze customer health and solution usage to recommend relevant value-added enhancements
- Boosted NPS by 35% through managing client feedback, feature requests, escalations, and delivering timely and effective issue resolution
- Client centric mindset, acting as a client's voice within the company to ensure their needs are met
- Product mastery, having in depth knowledge of the company´s product and services to advise clients effectively
- Coordinated cross-functional teams (Sales, Marketing, Product, and Operations) to streamline processes and overcome challenges, ensuring seamless implementation of customer solutions
- Improved NPS by 20%, by refining engagement strategy and developing success plans with the customer
Account Executive
Salesforce
10.2016 - 01.2018
- Company Overview: Salesforce, Inc
- Is an American cloud-based software company headquartered in San Francisco, California
- It provides customer relationship management software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development
- Responsible for all Account Management and acquisition of new customers in Argentina and Chile
- Build lasting business relationships with key accounts in territory, including business owners and C-Level Executives
- Managed 50+ opportunities on a monthly basis with a 35% close rate, leading to 110% of quota attainment
- Maintained in-depth knowledge of all solutions offered outside CRM in order to grow revenue
- Sourced 22% of all my new revenue through cross selling
- Collaborated with the product, engineering, marketing internal teams to demonstrate cloud systems
- Salesforce, Inc
- Is an American cloud-based software company headquartered in San Francisco, California
- It provides customer relationship management software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development
Enterprise Business Development BDR
Salesforce
09.2015 - 10.2016
- Qualified and developed revenue opportunities in enterprise accounts for 6 Account Executives through cold calls/ emails to drive organic and add-on revenue growth
- Built and managed strong relationships with clients and prospects while conducting high level conversations with senior executive managers around sales, marketing service and information technology
- Qualified prospect by applying Sandler and Basho sales techniques to uncover their overall needs resulting in the creation of $1.7M of qualified pipeline
- Built new metrics, reporting cadence and dashboards for performance visibility and transparency with executive leadership
Sales Development Representative SDR
Salesforce
09.2015 - 10.2016
- Establishes and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization's products/services
- Research sources for developing prospective customers and for information to determine their potential
- Qualified prospect by applying Sandler and Basho sales techniques to uncover their overall needs resulting in the creation of $1.7M of qualified pipeline
- Coordinates sales activities with marketing, sales management, accounting, logistics, and technical service groups
Education
MBA - Sustainable Development & CSR
EOI Business School
Madrid 05.2018 - 07.2019
BA - International Business
San Francisco State University
San Francisco, USA 08.2011 - 07.2013
Economics AA degree - undefined
Santa Barbara City College
Santa Barbara, USA 08.2006 - 12.2009
Skills
- Effective Communication
- Partnership Development
- Strategic Problem Resolution
- Effective Sales Techniques
- Customer-Centric Approach
- Flexibility in Dynamic Environments
- Technical proficiency
- Customer centric focus
- Training and development
- Conflict Management
- Team Collaboration
- Results Oriented
- Strategic Thinking
- Performance Management
- Client relationship oversight
- Decision Making
Account management
Personal Information
Work Permit: USA and EU Work Permit
Other Information
Sandler & Basho Training (Guru Ganesh, John Barrow), Course with specialized trainer, Led sales team activities with local organizations in SF (Friend of the Urban Forest)
Outdoor activities, Surf, Reading, etc
Passionate for the environment, Love the ocean and love to read
Timeline
Account Manager/CSM - Team Manager
Avature
09.2022 - Current
Strategic Customer Success Manager
Avature
01.2022 - 09.2022
Account Manager/CSM
Avature
12.2019 - 01.2022
MBA - Sustainable Development & CSR
EOI Business School
05.2018 - 07.2019
Account Executive
Salesforce
10.2016 - 01.2018
Enterprise Business Development BDR
Salesforce
09.2015 - 10.2016
Sales Development Representative SDR
Salesforce
09.2015 - 10.2016
BA - International Business
San Francisco State University
08.2011 - 07.2013
Economics AA degree - undefined
Santa Barbara City College
08.2006 - 12.2009
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