Alberto Alvarado Segura
Xabia
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
13
13
years of professional experience
Work History
IT Consultant
Self Employed
Ajijic Jalisco
06.2018 - 10.2023
- Conducted user training sessions to ensure that all users were able to use new technology efficiently.
- Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
- Provided consultation on how best to utilize available resources in order to maximize productivity.
- Provided technical support for hardware, software and network issues.
- Conducted regular maintenance checks on servers, networks, storage devices.
Satellite Technician
Ajijic Satellites
Ajijic Jalisco
02.2015 - 03.2018
- Educated customers on proper operation and maintenance of their satellite systems.
- Gained customer approval of installation specifics, including dish location, before beginning work.
- Communicated effectively with customers regarding their needs and expectations regarding their satellite systems.
- Ran wires between components and to outside cable systems.
- Explained various packages available from providers to help customers choose the right package for their needs.
- Resolved customer complaints in a timely manner while ensuring satisfaction levels were met.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Configured digital boxes, receivers, and other components as part of the installation process.
- Conducted site surveys to determine best locations for installation of satellite dishes.
- Provided customer service support for existing customers' satellite equipment.
Payroll Administrator
Kim Everest (restaurant #4)
Ajijic Jalisco
06.2010 - 11.2014
- Ensured accurate calculation of wages, overtime, and deductions to maintain payroll accuracy.
- Responded to employee inquiries regarding payroll and timekeeping.
- Conducted audits to ensure accuracy of payroll data.
- Prepared and submitted payroll reports for review by senior management.
- Recorded adjustments to previous pay-related errors.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Resolved payroll discrepancies and employee payroll queries promptly.
Education
Some College (No Degree) - Computer Engineering
Instituto Tecnológico De Chapala
Chapala Jalisco Skills
- Digital solutions
- Equipment configuration
- Access point installation
- Network administration
- Virtualization technologies
Languages
Spanish
First Language
English
Proficient (C2)
C2
Affiliations
- Animal Rescue Advocate, I am a parent to five dogs and two cats, all adopted
- Weekend gardening at home
- Helping at the local community theatre as a sound technician
Legal Residency
- Golden Visa with a working permit.
References
References available upon request.
Timeline
IT Consultant
Self Employed
06.2018 - 10.2023
Satellite Technician
Ajijic Satellites
02.2015 - 03.2018
Payroll Administrator
Kim Everest (restaurant #4)
06.2010 - 11.2014
Some College (No Degree) - Computer Engineering
Instituto Tecnológico De Chapala
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