Albert Noguera Bandrés
Sabadell
Summary
Interior designer and senior sales assistant with excellent background managing client services and experiences. Organized when prioritizing multiple tasks and adapting to frequent changes to exceed client expectations. Attracted new clients through community outreach and referral sources. Retained clients through personalized service and quality care.
Overview
16
16
years of professional experience
Work History
Decoration Head Department
FACILMOBEL S.A.
Barcelona
05.2022 - Current
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Led and contributed to product development brainstorming sessions and ideation.
- Delivered designs to diverse clients on time and within budget.
- Developed unique concept designs that drove company forward in industry.
- Translated client ideas into detailed designs by applying technical knowledge.
Customer Service Specialist
Mediamarkt
Sabadell
09.2021 - 04.2022
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improved customer service wait times to mitigate complaints.
- Executed on-time and under budget project management to resolve complex issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Bar Waiter
Milk & Zucker
Terrassa, Barcelona
10.2019 - 10.2021
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Maintained clean and organized bar area.
Senior Retail Sales Associate
Casa del Libro
Barcelona
01.2018 - 07.2021
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs
- Answered product questions with up-to-date knowledge of sales and store promotions
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Education
Master of Arts - Arts And Design
Universitat De Barcelona
Barcelona, Spain07.2019
Senior illustrator and designer technician - Arts
EASD Pau Gargallo
Barcelona05.2015
Skills
- Sales Tactics
- Team Management
- Customer Service
- Planning & Organizing
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Relationship Building
- People Skills
Languages
- Spanish
- Bilingual or Proficient (C2)
- English
- Advanced (C1)
- Catalan
- Bilingual or Proficient (C2)Work History
Languages
Spanish, Catalan
First Language
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Timeline
Decoration Head Department
FACILMOBEL S.A.
05.2022 - Current
Customer Service Specialist
Mediamarkt
09.2021 - 04.2022
Bar Waiter
Milk & Zucker
10.2019 - 10.2021
Senior Retail Sales Associate
Casa del Libro
01.2018 - 07.2021
Master of Arts - Arts And Design
Universitat De Barcelona
Senior illustrator and designer technician - Arts
EASD Pau Gargallo
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