ALBA GARRIDO TALAVERA

Responsible for sourcing, negotiating, and contracting residential properties to expand the company’s portfolio. Actively manage relationships with property owners and agents, coordinate with internal departments, and ensure efficient onboarding of properties.

Achievement: Contracted over 50 properties in under six months, driving significant portfolio growth

Freelance Luxury Real Estate Agent – Marbella, Costa del Sol

(Part-time / Self-employed – Ongoing)

Independently collaborate with several high-end real estate agencies in the Marbella area, working with both national and international clients. My role involves sourcing and presenting luxury properties to investors, as well as managing sales processes for private property owners. This freelance work complements my full-time position, allowing me to leverage my local knowledge, negotiation skills, and client network.

This side activity demonstrates my strong work ethic and adaptability in a challenging economic context, while maintaining a high level of professionalism and service.

• Launched and manage an exclusive women's fashion boutique, curating a unique selection of hard-to-find pieces.
• Handle all aspects of the boutique, including inventory selection, pricing strategies, marketing campaigns, and delivering outstanding customer service.
• Build a strong brand presence by focusing on quality, exclusivity, and personalized shopping experiences for clients.

Led business development within the international department, establishing partnerships with hotels and aparthotels across the Costa del Sol. Negotiated and closed agreements to implement in-house medical services for foreign tourists. Coordinated home visits, medical staff, and ambulance logistics to ensure high-quality, personalized care for international patients.

• Led a team of 15, ensuring effective communication and high guest satisfaction.
• Maintained compliance with Meliá Cuba's service standards, enhancing brand prestige.
• Provided personalized service in seven languages to a diverse clientele.
• Supported sales efforts by organizing weekly Famtrip visits.
• Conducted monthly training for staff to elevate customer service skills.
• Implemented upselling strategies, boosting ancillary revenue.
• Analyzed guest feedback for continuous improvement.

• IMS provides medical services to foreign guests in Costa del Sol.
• Led IMS expansion in Costa del Sol by establishing strategic partnerships with hotel chains for medical services to foreign guests.
• Worked with tour operators, vacation rentals, and camps to integrate medical services at tourist hotspots.
• Organized medical shifts and ambulance services for timely patient care.
• Oversaw patient admissions in hospitals, providing continuous support to families in their native language.
• Coordinated payment guarantees (GOP) with foreign insurance companies for efficient processes.
• Possess extensive knowledge in MICE (Meetings, Incentives, Conferences, and Exhibitions) sales, enhancing service offerings for corporate clients.
• IMS provides medical services to foreign guests in Costa del Sol.

• Descripción general de la empresa: A mobile telecommunications company in Switzerland.
• Specialized in B2B sales and strategic partnerships.
• Focused on driving revenue growth by creating tailored solutions for corporate clients and enhancing their connectivity.
• Led cross-functional teams and built strong relationships with key stakeholders, consistently exceeding sales targets.
• Developed effective sales strategies that delivered real value to clients.
• A mobile telecommunications company in Switzerland.

• Handled complex customer claims and complaints across Western Europe, including Germany, Switzerland, France, and Italy.
• Managed sensitive issues, providing support to customers seeking compensation for serious health concerns with empathy and patience.
• Utilized strong phone skills to de-escalate situations and reassure clients, maintaining composure under pressure.

• Purchase, acquire, price setting and product marketing for high end stock of clothes, shoes, jewellery and accessories.

Hotel Victoria Jungfrau – Interlaken, Switzerland

5-Star Luxury Property

Supported the Guest Experience Manager in delivering exceptional, personalized service to high-end international guests at one of Switzerland’s most prestigious luxury hotels. Coordinated guest arrivals and special requests, ensured smooth communication between departments, and handled VIP experiences with discretion and professionalism. Acted as a liaison between guests and hotel services, resolving issues promptly and enhancing overall guest satisfaction. Provided attentive, detail-oriented support to ensure each guest felt welcomed and cared for throughout their stay.

• Led a team of 30, improving customer service and resolving inquiries effectively as Call Center Supervisor at Spanair.
• Managed guest bookings and provided excellent customer service in a high-paced environment as Receptionist and Booking Agent at Gran Casino Mallorca.
• Coordinated seamless travel arrangements for executives in Palma de Mallorca as Travel Manager at Iberostar.
• Leveraged Amadeus for efficient booking management and client support as Travel Agent at Viajes Marsans.
• Opened a pearl jewelry store and managed five locations, driving sales through innovative merchandising strategies.

Restaurant & Events Manager – Interlaken, Switzerland

• Directed operations of a Latin bar-restaurant with live music events.
• Managed F&B service, staffing, and customer experience.
• Coordinated weekly Latin music nights, artists, and event logistics.