Alasdair Mcshane
Gretna
Summary
Polished hotel manager offering excellent communication skills. Dynamic and personable and well-versed in coordinating with various resort departments. Successful experience as manager for high-end hotel.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hotel Night Manager
Gretna Green Ltd
04.2022 - 12.2023
- Staff rota's
- Night menu preparation
- Overseeing all aspects of the hotel at night
- Duty manager, dealing with complaints/issues that arise
- Cash reconciliation
- Function setups
- Security
- Anything to do with staff, problems, holiday requests, sickness etc 9
- Leasing with other departments during the day to ensure smooth running of the hotel
- Helping staff in their nightly duties to ensure everything is completed to a high standard and on time.
- Staff hiring and interviewing
- Staff training
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
- Streamlined nightly audit procedures for increased efficiency and accuracy in financial reporting.
Night Porter/Receptionist
Gretna Green LTD
07.2018 - 04.2022
- Bar cover
- Checking in late arrivals
- General cleaning and maintenance
- Daily hotel, Restaurant and Salon banking
- Room service meal preparation and delivery
- Key keeper and security work during lockdown, light maintenance work and security
- F&B cover when and as required
- The setting of function rooms and their subsequent cleaning after events
- Duty manager cover and night duty manager
Hygiene Operative
Pinneys of Scotland
09.2012 - 06.2016
- Process cleaner
- Cleaning of plant machinery and process lines to a high standard
- General food safety training.
Night Receptionist
Travelodge UK
05.2010 - 08.2012
- Checking in guests
- Running end of day finances
- General cleaning duties and any preparation required for guest room cleaners.
Education
Standard grades - History, Craft&Design, English, Maths, Geography, Music and Chemistry
Dumfries High School
05.2007
Skills
- Microsoft Excel (2 years)
- Schedule Management
- Training
- Operations Management
- Inventory
- Microsoft Word
- Retail Sales
- Task Delegation
- Staff Training and Development
- Strong Organization
Certification
NVQ - Customer services and housekeeping, 05/01/11, Present, City&Guilds
Personal Details - Education
GCSE or equivalent
Personal Information
Relocation: Anywhere
Timeline
Hotel Night Manager
Gretna Green Ltd
04.2022 - 12.2023
Night Porter/Receptionist
Gretna Green LTD
07.2018 - 04.2022
Hygiene Operative
Pinneys of Scotland
09.2012 - 06.2016
Night Receptionist
Travelodge UK
05.2010 - 08.2012
Standard grades - History, Craft&Design, English, Maths, Geography, Music and Chemistry
Dumfries High School
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