Alana Freire

• -Management of entrances and exits of hotel customers.
• Information and advice regarding customer requests.
• Contact the department in order to resolve the guest call, the petition or the incident.
• -Welcome to guests according to the company's standards.
• -Act with empathy towards your guests, maintaining a high level of quality in your actions.
• -Attention from the central station located at the Front Desk.
• -Management of reservations and wake up calls.
• -Attention to customers during their stay, informing them of hotel services and facilities.
• -Support in the sale of establishment products through up-selling and cross-selling initiatives.
• -Performing the invoicing labor and charging for services consumed by customers.

• Receive from customers
• Perform customer check-in and check out
• Give information about the hotel
• Provide excellent customer service
• Manage reservations and cancellations
• Resolve conflicts and incidents
• Provide relevant tourist information.

Answer product information requests and resolve queries in skilful and professional way.

- Delivering exceptional, client- centred resolutions in a timely manner.

- Solve customer inquiries regarding service, subscription, payment and technical requirements both by phone, social media and mail.

- Saas model, Use Zeendesk tool

- Developing a sound understanding of the products and service offered by our cliente

- Embracing our company values and acting as a brand ambassador

- Respond to incoming tickets from customers.

Responsible interaction between customers and development team.

- Answer inbound phone calls or emails confidently

- Prepare responses to customer enquiries and correspondence to customers, working with team members required

- Booking in appointments with customers.

- Impuntting interactions into the CRM plataforms.

-Management with the mutiple priorites and the stakeholders effectively

- Provide customer service for all internal and external customers