Alaa' Jamal Mohammed Manna'
Barcelona,B
Summary
Qualified System adminstrator with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
High-energy Adminstrator with proven leadership, critical thinking and project management abilities gained during 9-year administrative career.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Office Administrator
Alfarouq Travel and Tourism
02.2022 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
System Administrator and Social Media Specialist
Homely.ps
06.2021 - 09.2021
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Worked with users to determine areas of technology in need of improved usability.
Administrator, Accountant, and Social Media Specialist
Talabati Co.
07.2017 - 05.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Streamlined invoice processing, reducing average payment turnaround time.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
Marketing Officer
Media Experts Co.
08.2016 - 06.2017
Intern
Palestine Investment Bank
08.2014 - 12.2014
- Managerial and Financial training
Call Center Agent
Paltel Reach Call Center
12.2011 - 06.2012
- Receiving Calls and Providing Requested Numbers
Education
Associate of Applied Science - Spanish Language And Literature
Salt Idiomas
Barcelona, Spain10-2024
Associate of Applied Science - Project Management
Korean Institute
Palestine08-2016
Associate of Science - Accounting
Korean Institute
Palestine06-2016
Bachelor's Degree - Management Information Systems, MIS
Al-Najah National University
01.2015
General Secondary Examination - GSE. (Scientific Route)
Kamal Junblat Secondary School
01.2011
Skills
- Strong self-organization and prioritization skills
- Proactive problem solving
- Effective communication skills
- Ability to develop, plan, and implement goals
- Presentation skills
- Ability to work under pressure
- Microsoft Office (Word, Access, Power Point)
- MS Project
- Excel
- HTML
- PHP/MySQL
- RapidMiner
- Primavera
- Video Scribe
- Alshamel
- Photoshop, Illustrator
- Time management
- Administrative support
- Office management
- Leadership and supervision
- Customer relationship management (CRM)
- Business administration
- Expense reporting
- Project management
- Travel coordination
- Travel arrangements
- Computer skills
- Staff management
- Operations management
- Booking travel
- Customer service
Certification
- PHP MySQL, Korean Palestinian IT Institute Of Excellence
- Primavera, Korean Palestinian IT Institute Of Excellence
- Alshamel Accounting Software, Korean Palestinian IT Institute Of Excellence
References
- Mr. Jamal Maslamani, Manager, Al-Maslamani bro. Co., 0599-383-999
- Mr. Nidal Shakaa, Owner/Manager, Aeco Factories, 0599-397-148
- Mr. Fahed Lubbadeh, Owner/Manager, Injaz Blocks Factory, Manager at Hayat Nablus Resort, 0595-000-263
Personal Information
- Date of Birth: 01/23/93
- Gender: Female
- Nationality: Palestinian
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Elementary (A2)
Timeline
Sales Office Administrator
Alfarouq Travel and Tourism
02.2022 - 02.2024
System Administrator and Social Media Specialist
Homely.ps
06.2021 - 09.2021
Administrator, Accountant, and Social Media Specialist
Talabati Co.
07.2017 - 05.2021
Marketing Officer
Media Experts Co.
08.2016 - 06.2017
Intern
Palestine Investment Bank
08.2014 - 12.2014
Call Center Agent
Paltel Reach Call Center
12.2011 - 06.2012
General Secondary Examination - GSE. (Scientific Route)
Kamal Junblat Secondary School
Associate of Applied Science - Spanish Language And Literature
Salt Idiomas
Associate of Applied Science - Project Management
Korean Institute
Associate of Science - Accounting
Korean Institute
Bachelor's Degree - Management Information Systems, MIS
Al-Najah National University
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