AKSH
Cronulla
Summary
A result oriented , organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.PRINCE2 Certified with 10+yrs of global work experience in industries such as Telecom, Health and Financial sector. Proficient at managing cross-functional teams across the organization and successfully delivering multi-million-dollar projects.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager
OPTUS
03.2023 - 06.2023
- Controlled delivery of multiple Optus Business projects into one or more of Optus's Customers within a complex and changing internal/external business environment
- Reported on key project delivery milestones along with financial and customer experience KPIs within Customer Delivery team
- Met project deadlines without sacrificing build quality or workplace safety.
- Took ownership and responsibility for timely and accurate production of reports leveraged by Optus's executive management team
- Developed and maintained effective working relationships and interfaces with all supported Project and Program Managers at Optus
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated material procurement and required services for projects within budget requirements.
Project Manager
NSW Health
07.2017 - 03.2023
- Spearheaded Implementation of 30+eHealth supervised Wide Area Network links for Local Health Districts and Hospitals
- Conducted requirements gathering and solution delivery for bandwidth upgrade with ehealth engineers and customers
- Delivered required project artefacts while working within various departments and team structure's of NSW eHealth - Design, Operations and Service Delivery
- Crafted following Project artefacts - Project Plan, Risk Matrix, Steerco reports, Cost Calculator, RACI Matrix, Service Definition document, BreakGlass Disaster Recovery process, conducted UAT, Test Reports, Knowledge base articles, Transition documents as per eHealth Business Analysis process and procedures
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
Account Manager
MEDICAL DIRECTOR
05.2017 - 07.2017
- Managed following Products - eRx, Healthshare, AutoMed, Tyro, Messagenet and UHG
- Worked with Marketplace integration partners to analyse opportunities and initiate campaigns to increase sales for applications - MD Pracsoft and MD Clinical
- Drafted weekly variance-in-usage report to be presented in steering committee
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Business Analyst/Project Manager
Cater Care
12.2015 - 02.2017
- Drafted an overall project strategy including Launch Plan, Scope, Resources, Project deliverables and WBS
- Led Delivery from initiation to closure leveraging PMO policies and procedures
- Supervised implementation of purchasing system, building categories structure across 150+ branches on time within budget as per scope
- Analysed spend with category managers using pivot tables/vlookups, tableau to create supplier & market data trends helped identify opportunities for improvement
Project Manager
Ooredoo Telecom
04.2010 - 11.2015
- End-End multiple Projects Management leveraging Waterfall/Agile methodologies
- Supervised procurement contracts with external vendors, including consolidation of external project costs at project level, project performance and its consolidation at program level
- Spearheaded Steering meetings for project updates and seeking project decisions from stakeholders
- Maintained Projects documents repository for internal/external auditors on yearly basis in SharePoint
- Tracked and controlled project activities/escalation and deliverables to achieve agreed outcomes and identify and develop mitigation strategies
- Projects managed:
- ERP upgrade from 11.5.9 → R12 alongside re-platforming (Financials, SCM, HR) and decommissioning of legacy systems with Deloitte consultants Project cost ~ $2 Million AUD
- CRM 8.1 implementation and associated CR's
- Implementation of BMC Remedy IT service management system (SD,CS,TT modules) and integration with existing systems
- Launch of new products: Rent-a-Number, Ring back tone and provisioning channels, LTE promos, Roaming data packages, Prepaid Voice, SMS and Data cross bundling, sharing data bundle, netonphone, Indosat newsfeed.
Assistant Manager, Data Release Management
HSBC
05.2009 - 04.2010
- Recipient of HSBC Chevalier Award in 2009 for crafting a highly efficient dashboard to track reference data changes
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated amendments of reference data in to structured releases to enable seamless integration with production environments to ensure relevant reference data is also released in to supporting test environments
- Regularly reviewed and developed process & procedures to enhance release efficiency
- Ensured data integrity is maintained by having a controlled release plan & migration path to environments
- Administered Reference data version control and reports in dashboard format
- Led effective communication around releases/go live to all applicable environments
- Defined work-flows and managed user group security for HSBC SharePoint portal
Business Analyst
Rainmaker
01.2008 - 01.2009
- Created BRD and documented Business Rules by communicating directly with various user groups in the company
- Collaborated with Design analyst and evaluated proposed layout for hpconsumer-es.com
- Led several JAD sessions with RMKR and HP data team to create validation rules for Interface document.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Software Test Engineer (Intern)
Schneider Electric
09.2007 - 12.2007
- Wrote scripts for automation testing leveraging Auto-it
- Worked on Pelco's Digital Video Recorder DXseries 8100 ( 8-32 channel, ptz feature, cash register connectivity,160fps)
- Conducted regression testing
- Identified & logged several issues during testing in JIRA issue tracker
Education
Bachelor of Science - Industrial Technology
CALIFORNIA STATE UNIVERSITY
FRESNO, CA12.2007
Skills
- Business Process Re-Engineering
- Conflict Management
- Project Planning
- Budget Administration
- Project Management
- Mergers and Acquisitions Knowledge
- Disaster Recovery Methodologies
- Client Rapport-Building
- Microsoft Office Suite Expertise
- Project Development
- Project Scope Analysis
Certification
Certified SAFe5.0 Product Owner/Project Manager: Oct2022
- PMP - Project Management Professional
- CBAP - Certified Business Analysis Professional
Additional Information
- Residency Status: Australian Citizen
Timeline
Project Manager
OPTUS
03.2023 - 06.2023
Project Manager
NSW Health
07.2017 - 03.2023
Account Manager
MEDICAL DIRECTOR
05.2017 - 07.2017
Business Analyst/Project Manager
Cater Care
12.2015 - 02.2017
Project Manager
Ooredoo Telecom
04.2010 - 11.2015
Assistant Manager, Data Release Management
HSBC
05.2009 - 04.2010
Business Analyst
Rainmaker
01.2008 - 01.2009
Software Test Engineer (Intern)
Schneider Electric
09.2007 - 12.2007
Bachelor of Science - Industrial Technology
CALIFORNIA STATE UNIVERSITY
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