Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AKI AXEL GASSMANN GERVASI

Arona

Summary

Highly motivated and results-driven. Always with a creative mind set, positive attitude and ready for quick adaptation. Engaged for strategic planning, operational efficiency and team leadership. Multilingual with a strong aptitude for enhancing guest experiences and driving business growth.

Overview

5
5
years of professional experience

Work History

Hotel Duty Manager

Hotel Playa Marina**** summer season
Palma
05.2021 - Current
  • Directed overall management and strategic initiatives, driving operational success.
  • Supervision of the different Services of the hotel.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented strategies for improving customer service quality standards.
  • Assisted with recruiting, onboarding and training processes for new employees.

Second Manager

Hotel Villa Cortés***** Winter Season
Tenerife
10.2019 - Current
  • Directed overall management and strategic initiatives, driving operational success.
  • Decision making.
  • Launched new Projects: Restaurants, Beach Club, Gym´s and more.
  • Resolved customer complaints in a timely manner while ensuring satisfaction levels remain high.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Ensured communication and coordination across departments to optimize efficiency
  • Supervision of all the different Hotel Services

Education

MASTER IN HOTEL MANAGEMENT -

Universidad Complutense De Madrid (UCM)
MADRID
09-2019

Double Degree in Business Administration and Law 2012-2018 -

Universidad De Deusto San Sebastián - Deusto Business School (DBS)
Donostia / San Sebastian, SS
06-2018

Skills

  • Guest experiences
  • Attention to Detail
  • Reporting
  • Adaptability and Flexibility
  • Multitasking
  • Analytical Thinking
  • Food and Beverage Operations
  • Outstanding communication skills
  • Sales and Marketing
  • Reservations
  • Scheduling and Planning
  • Teamwork and Leadership

Languages

Spanish
First Language
German
Advanced (C1)
C1
English
Advanced (C1)
C1
Italian
Advanced (C1)
C1

Timeline

Hotel Duty Manager

Hotel Playa Marina**** summer season
05.2021 - Current

Second Manager

Hotel Villa Cortés***** Winter Season
10.2019 - Current

MASTER IN HOTEL MANAGEMENT -

Universidad Complutense De Madrid (UCM)

Double Degree in Business Administration and Law 2012-2018 -

Universidad De Deusto San Sebastián - Deusto Business School (DBS)

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AKI AXEL GASSMANN GERVASI