Aissa Ouaha Oufli
Barcelona
Summary
My name is Aissa Ouaha Oufli, I am currently 25 years old. I have graduated in degree of Law this year at Pompeu Fabra University and I have a degree in administrative management. I speak spanish, catalan, english and arabic.
I am currently working as a fraud and cybersecurity analyst for Caixabank.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fraud and Cybersecurity Analyst
Grupo SIA
10.2021 - Current
- Monitoring, prevention and detection of online banking fraud for CaixaBank.
Analysis of results to determine actions to take.
Costumer Service
DXC Technology
11.2020 - 12.2021
- Management of incoming and outgoing calls from the service, registration of files and incidents and providing solutions to the costumer.
Agent at Alarm Receiving Center
Securitas Direct
06.2020 - 11.2020
- Management and resolution of alarm events and incidents in the alarm receiving center.
Customer Service Agent
Konecta BTO
10.2019 - 07.2020
- Customer service: receiving calls from customers and managing their requests and complaints.
Education
Degree in Law -
Pompeu Fabra University
Barcelona 06.2024
Higher Degree Administration And Finance -
IES Guillem Catà
Manresa, Spain07.2020
Skills
- Pack Office 365
- Writing and written expression skills
- Customer Support
- Adaptability
- Capacity for teamwork
Certification
B2 FIRST, 2023, Univeristy of Cambridge
Languages
Catalan
Bilingual or Proficient (C2)
Inglés
Intermediate (B1)
Árabe
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Fraud and Cybersecurity Analyst
Grupo SIA
10.2021 - Current
Costumer Service
DXC Technology
11.2020 - 12.2021
Agent at Alarm Receiving Center
Securitas Direct
06.2020 - 11.2020
Customer Service Agent
Konecta BTO
10.2019 - 07.2020
Degree in Law -
Pompeu Fabra University
Higher Degree Administration And Finance -
IES Guillem Catà
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