Agustina Castro García
Senior Sales Operations
Madrid,Madrid
Summary
With more than 8 years of experience in operations, process optimization, and innovative project development across various sectors, I have recently completed my Executive Master in Digital Business at ESADE, Madrid. I believe that teamwork and proactivity are key to solving complex challenges, collaborating effectively with stakeholders, and delivering customer-centric solutions. My goal is to foster growth and transformation within organizations, driving positive impact and contributing to the advancement of both business and societal development.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Senior Sales Operations
dLocal
Madrid
11.2023 - Current
- Liaison Between Sales and Other Departments: Act as the bridge between the sales team and internal stakeholders, ensuring smooth operations. Achieved a 70% reduction in time lag across different time zones
- CPQ Tool Management & Automation: Led the automation of CPQ systems, reducing manual workload by 80% and improving pricing accuracy
- Market Viability Analysis: Conducted operational feasibility studies for emerging markets, adapting strategies to local regulations
- Deal Performance Optimization: Improved deal routing and introduced new payment methods, driving a 50% increase in deal value and 70% improvement in win rates
- Training & Onboarding: Trained new hires on internal processes and market strategies. Additionally, created and managed educational documents and training programs tailored to different sectors, with a special focus on sales teams
- Regional Sales Operations: Managed deal execution and market strategies in EMEA, APAC, and LATAM regions, ensuring optimal market strategies
- Collaboration: Worked closely with finance and operations teams to refine deal structuring and execution
Markets Operation Officer
Citibank N.A. Uruguay
Montevideo
12.2014 - 01.2023
- Pioneered automation initiatives to improve efficiency and productivity across the organization's front and back-office functions, increasing productivity using various tools within bank systems
- Formulated and guided the rollout of a dynamic, real-time QlikView dashboard, providing instantaneous insights into Central Bank balances, elevating decision-making capabilities and increasing time efficiency by 70%
- Implemented a specialized system for transmitting trade confirmations, enhancing client satisfaction and streamlining processing time by 50%
- Led the deployment of a securities accounting system into production, achieving a 70% reduction in processing time
- Selected as a member of the Prometheus Project at Citibank, a global initiative for women in operations. My team was tasked with creating a dashboard using Celonis to identify high-volume and risky FX trades across the organization
- Completed a 1.5-month Market Sales internship , collaborating with the front office sales team, engaging with clients, and learning market facts and practices
Cash, Clearing and Suppliers' Assistant
Citibank N.A. Uruguay
Montevideo
10.2016 - 06.2018
- Executed innovative processes using Excel spreadsheets, resulting in a 50% improvement in time efficiency
Funds Transfer Assistant
Citibank N.A. Uruguay
Montevideo
12.2014 - 10.2016
- Improved processes and enhanced daily tasks, collaborating with Finance and AML teams and other local and offshore banks
Accountant Assistant
Hughes & Hughes
Montevideo
09.2013 - 12.2014
- Analyzed and prepared balance sheets, performing thorough account reconciliations for more than 10 entities
External Auditor Assistant
Deloitte Uruguay
Montevideo
01.2012 - 09.2013
- Audited over 5 companies across various industries, including retail, energy, and agriculture
Education
Master of Science - Digital Business
ESADE Business & Law School
Spain 02.2023 - 02.2024
BBA - Business Analytics & Data Science
Universidad De Montevideo
Uruguay 06.2021 - 11.2021
Bachelor of Science - Accounting
Universidad De Montevideo
Uruguay 01.2010 - 02.2016
Skills
- Proficient in Microsoft Office Suite
- Curiosity & Continuous Learning
- Flexibility & Time Management
- Problem Solving & Analytical Thinking
- Teamwork & Collaboration
- Power BI (Basic)
- Power BI (Basic)
- Celonis, SQL, Python (Basic)
Additional Information
- 2019, Innovation in Finance, Fintech, and Blockchain – ESADE, Spain.
- 2015, Summer School of Business and Finance – London School of Business and Finance, UK.
Personal Information
Nationality: Spanish and Uruguayan
Linkedin: linkedin.com/in/agustina-castro-garcia/
Timeline
Senior Sales Operations
dLocal
11.2023 - Current
Master of Science - Digital Business
ESADE Business & Law School
02.2023 - 02.2024
BBA - Business Analytics & Data Science
Universidad De Montevideo
06.2021 - 11.2021
Cash, Clearing and Suppliers' Assistant
Citibank N.A. Uruguay
10.2016 - 06.2018
Markets Operation Officer
Citibank N.A. Uruguay
12.2014 - 01.2023
Funds Transfer Assistant
Citibank N.A. Uruguay
12.2014 - 10.2016
Accountant Assistant
Hughes & Hughes
09.2013 - 12.2014
External Auditor Assistant
Deloitte Uruguay
01.2012 - 09.2013
Bachelor of Science - Accounting
Universidad De Montevideo
01.2010 - 02.2016
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