Agustin Mendez Tvrdoñ
Comunity Manager/Customer Succes
Palma
Summary
Nomad, sociable, and diligent worker who spent 8 years traveling and making connections all over the world. Nearly 15 years of experience in hospitality and customer success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Guild Manager
Ronimate
12.2021 - 10.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Onboarding new players into the crypto ecosystem from scratch
- Empower guild members and provide instruction with custom tutorials
- Create a monthly report on performance and revenue
Warehouse Worker
Spice World
03.2021 - 03.2022
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Manager
Green Point
03.2019 - 03.2020
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Manager
Santoni
10.2017 - 12.2018
Senior Waiter
Casa Jaime
05.2015 - 09.2017
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Tapas restaurant while maintaining calm, professional demeanor.
Waiter
Le Bistrot
12.2014 - 04.2015
Barkeeper
Arizona Steakhouse
08.2014 - 11.2014
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Senior Waiter
Hotel Hilton
03.2013 - 07.2014
Event Staff Member
Hotel Caesar Park
03.2012 - 03.2013
Receptionist
Hotel Grand
03.2011 - 02.2012
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
Waiter
Pizza del Bosque
10.2007 - 01.2011
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Education
Bachelor Hotel Management - Hotel Management
La Suisse Cepec
Buenos Aires12.2010
Skills
- Workgroup Manager
- Communicating abilities
- Optimal performance in teamwork and independence
- Ability to perform multiple tasks simultaneously and under pressure
- People Skills
- Driven and diligent
- Networking
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Intermediate (B1)
French
Beginner (A1)
Timeline
Guild Manager
Ronimate
12.2021 - 10.2022
Warehouse Worker
Spice World
03.2021 - 03.2022
Manager
Green Point
03.2019 - 03.2020
Manager
Santoni
10.2017 - 12.2018
Senior Waiter
Casa Jaime
05.2015 - 09.2017
Waiter
Le Bistrot
12.2014 - 04.2015
Barkeeper
Arizona Steakhouse
08.2014 - 11.2014
Senior Waiter
Hotel Hilton
03.2013 - 07.2014
Event Staff Member
Hotel Caesar Park
03.2012 - 03.2013
Receptionist
Hotel Grand
03.2011 - 02.2012
Waiter
Pizza del Bosque
10.2007 - 01.2011
Bachelor Hotel Management - Hotel Management
La Suisse Cepec
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