Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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AGNIESZKA RADZIUK

Summary

Client-focused and solutions-driven travel professional with a strong background in operations and global travel management. Passionate about creating seamless travel experiences and building lasting client relationships through attentive service and strategic support. Known for strong communication and stakeholder management skills, paired with an innate curiosity and a proactive, ENFP-A personality. Thrives in fast-paced, multicultural environments and always eager to innovate, adapt and go the extra mile.

Overview

9
9
years of professional experience

Work History

Travel Manager

Radisson Hotel Group
07.2025 - Current
  • Supplier & Relationship Management
  • Budget & Expense Management
  • Primary point of contact for employees, assisting with travel-related inquiries

SENIOR TRAVEL & PAYMENT OPERATIONS SPECIALIST

Navan
11.2023 - 05.2025
  • Travel & Payment Operations: Optimizing workflows, resolving financial discrepancies and streamlining processes.
  • Invoice & Financial Management: Auditing, correcting and generating invoices. Managing bank reconciliations and financial reports.
  • Process Improvement & Client Assistance: Identifying inefficiencies, analyzing data and resolving travel, payment and invoice-related issues.

SENIOR GLOBAL TEAM LEAD

Navan / TripActions
07.2020 - 11.2023
  • GDS & Agent Support: Providing support for Sabre & Amadeus, assisting travel agents and collaborating with clients and vendors.
  • Data & Feedback Management: Collecting customer insights and relaying key information to Customer Success, Product and Data teams. Working closely with Customer Success team on related tasks.

SENIOR BUSINESS TRAVEL AGENT

TripActions
01.2019 - 07.2020
  • Customer Support: Handled customer interactions via Salesforce, chat and calls to provide app and travel-related solutions.
  • Process Optimization: Identified opportunities for workflow automation and efficiency improvements.

CAREER BREAK

Travel
09.2018 - 01.2019
  • Traveled to 7 countries, developing skills in adaptability, problem-solving and cross-cultural communication. Managed logistics and planning, gaining a global perspective and resilience that I'm eager to apply in my career.

BUSINESS TRAVEL AGENT

CWT
02.2018 - 09.2018
  • Corporate Travel Support: Managed air, hotel and car reservations for Shell EMEA through GDS Sabre.
  • Customer Needs & Travel Policy: Applied in-depth knowledge of customer requirements and travel policies to assist with itinerary planning.

CUSTOMER SERVICE REPRESENTATIVE

Netflix
09.2016 - 02.2018
  • Bilingual Customer Service: Provided support in Polish and English, addressing customer inquiries.
  • Technical & Billing Support: Conducted troubleshooting, resolved billing issues and offered general assistance.

Education

BACHELOR'S DEGREE - TOURISM

Józef Piłsudski University
Warsaw
06.2015

Skills

  • Client Relationship Management
  • Process Optimization
  • Project Management
  • Salesforce
  • Data Analysis & Reporting
  • Problem-Solving
  • Communication
  • Resourcefulness

LANGUAGES

Polish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
German
Intermediate (B1)

Timeline

Travel Manager

Radisson Hotel Group
07.2025 - Current

SENIOR TRAVEL & PAYMENT OPERATIONS SPECIALIST

Navan
11.2023 - 05.2025

SENIOR GLOBAL TEAM LEAD

Navan / TripActions
07.2020 - 11.2023

SENIOR BUSINESS TRAVEL AGENT

TripActions
01.2019 - 07.2020

CAREER BREAK

Travel
09.2018 - 01.2019

BUSINESS TRAVEL AGENT

CWT
02.2018 - 09.2018

CUSTOMER SERVICE REPRESENTATIVE

Netflix
09.2016 - 02.2018

BACHELOR'S DEGREE - TOURISM

Józef Piłsudski University

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