Agnieszka Bialek
Project Manager
Barcelona
Summary
A self-motivated and entrepreneurial approach to managing high-impact POS and marketing projects. Demonstrated ability to lead and motivate teams, fostering a collaborative environment and guiding them towards achieving project objectives. Consistently delivering on time and within budget while maintaining a clear focus on client satisfaction.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Senior Project Manager
Tag
9 2023 - Current
- As a Senior Project Manager at TAG, my role centers on overseeing and delivering high-impact marketing campaigns and POS projects for global brands. I manage end-to-end project lifecycles, from initial client briefing to final execution, ensuring that all deliverables are met on time, within scope, and on budget.
Responsibilities:
- Lead and coordinate cross-functional teams (creative, production, procurement) to execute retail marketing initiatives.
- Serve as the primary client liaison, ensuring clear communication, expectation management, and high client satisfaction.
-Develop and monitor detailed project plans, timelines, and budgets, mitigating risks and resolving issues promptly.
- Manage the production of in-store displays, promotional materials, and digital marketing assets to align with brand guidelines and campaign goals.
- Oversee vendor and supplier relationships, ensuring quality and timely delivery of POS materials.
Skills:
- Project management expertise
- Client relationship management: Strong communication and negotiation skills to foster long-term client partnerships.
- Creative problem-solving: Adept at resolving project challenges and adapting strategies based on feedback or market changes.
- Leadership: Ability to lead and motivate diverse teams in a fast-paced environment while maintaining attention to detail.
Project Manager
Tag
2018.10 - 2023.08
- I was responsible for coordinating and executing marketing campaigns and POS projects that aligned with client objectives. I managed day-to-day project activities, ensuring seamless collaboration between internal teams and external stakeholders to deliver quality results.
Responsibilities:
- Coordinate project timelines, deliverables, and budgets, ensuring projects are delivered on time and within scope.
- Act as the point of contact between clients and internal teams, translating client briefs into actionable tasks for creative and production teams.
- Manage the production and delivery of POS materials, such as displays, packaging, and in-store signage, ensuring brand consistency and high-quality output.
- Monitor project progress, identifying potential risks, and addressing challenges to maintain project momentum.
- Collaborate with vendors and suppliers to ensure timely and cost-effective production of materials.
Skills:
- Project coordination: Proficient in managing multiple projects simultaneously, ensuring that all elements align with client expectations.
- Client communication: Strong interpersonal skills to maintain clear, proactive communication with clients, addressing feedback and concerns promptly.
- Time management: Expertise in scheduling and task prioritization to meet tight deadlines in a fast-paced environment.
- Budget management: Ability to manage project budgets efficiently, optimizing resources while ensuring cost-effective solutions.
- Attention to detail: Ensuring all project deliverables meet high standards of quality and brand integrity.
I ensured smooth project delivery from concept to completion, aligning client needs with creative and production execution to drive successful marketing campaigns.
Project Manager
Lionbridge
2015.05 - 2018.04
- As a Project Manager at Lionbridge, a leading Translation & Localization services provider for global enterprises, I was responsible for managing localization projects that enable clients to effectively reach global audiences. I oversaw the end-to-end translation and localization process, ensuring timely delivery, quality, and alignment with client-specific requirements.
Responsibilities:
- Manage localization projects for websites, software, marketing content, and other materials, ensuring accurate and culturally relevant translations.
- Serve as the primary point of contact for clients, gathering project requirements, managing expectations, and providing regular updates on progress.
- Coordinate with linguists, translators, editors, and in-house teams to ensure smooth project execution and adherence to quality standards.
- Develop and maintain project schedules, track milestones, and monitor deadlines to deliver projects on time and within budget.
- Implement quality assurance checks, ensuring translations meet both linguistic and technical specifications.
- Manage relationships with external vendors and translation partners to ensure scalability and high-quality output.
Skills:
- Localization project management: Strong understanding of localization workflows, tools (CAT tools, TMS), and translation processes.
- Client communication: Excellent client-facing skills to manage expectations, resolve issues, and ensure client satisfaction.
- Team coordination: Ability to coordinate between linguists, localization engineers, and technical teams to streamline project delivery.
- Time and budget management: Skilled at managing project timelines, budgets, and resource allocation to meet client deadlines without sacrificing quality.
- Problem-solving: Adept at identifying and resolving project challenges, such as language-specific issues, technical constraints, or tight deadlines.
Team Coordinator
Accenture
2014.07 - 2015.04
- After 2 years of working as a Customer Service Analyst, I was promoted to a team-leading position, where I was responsible for timely deliveries of medical devices in hospitals on the entire Iberian Peninsula (both Spain and Portugal). I was responsible for ensuring the smooth functioning of the team by managing logistics and administrative tasks.
- Responsibilities:
- Coordinate and manage daily activities and schedules for project teams, ensuring smooth communication and task delegation.
- Support project managers in tracking project progress, preparing reports, and maintaining project documentation.
- Arrange meetings, workshops, and training sessions, ensuring all stakeholders are informed and have the necessary resources.
- Serve as a point of contact for internal teams, clients, and external vendors, facilitating smooth information flow and quick resolution of issues.
- Monitor team workloads, identifying potential bottlenecks, and assisting in the redistribution of tasks to ensure deadlines are met.
- Handle administrative tasks such as updating project timelines, managing team calendars, and organizing travel or logistics for offsite events.
Skills:
- Organizational expertise: Strong organizational skills to manage multiple tasks and maintain team efficiency.
- Communication: Excellent interpersonal skills to facilitate communication between team members, leadership, and clients.
- Time management: Ability to prioritize tasks and coordinate schedules to ensure the timely completion of activities.
- Attention to detail: Meticulous in managing project documentation, reports, and schedules to ensure accuracy.
- Problem-solving: Capable of identifying operational challenges and implementing solutions to maintain workflow continuity.
As a Team Coordinator, I played a key role in supporting project delivery by ensuring that teams are well-organized, communication flows seamlessly, and resources are efficiently managed, contributing to Accenture's ability to deliver high-quality client outcomes.
Customer Service Analyst
Accenture
2012.07 - 2014.07
- I was cooperating with teams in Poland, Spain, Portugal, Germany, and India, placing orders in SAP, and managing field inventory.opportunities, and ensuring efficient and effective service delivery.
Responsibilities:
- Analyze customer service data, including call center metrics, customer feedback, and service quality reports, to identify trends and areas for improvement.
- Collaborate with customer service teams to develop strategies that enhance service efficiency, reduce response times, and improve customer satisfaction.
- Monitor and evaluate key performance indicators (KPIs), such as customer satisfaction scores (CSAT), first-call resolution, and average handling time.
- Provide actionable insights and recommendations to management based on data analysis to improve customer support operations.
- Assist in developing training materials and support resources for customer service teams to address identified skill gaps or process inefficiencies.
- Liaise with clients and stakeholders to ensure alignment between service delivery and business goals, addressing issues and ensuring customer needs are met.
Skills:
- Data analysis: Proficient in analyzing customer service metrics, using tools like Excel, Power BI, or CRM systems to generate actionable insights.
- Problem-solving: Strong ability to identify operational challenges and provide solutions to improve service delivery and customer satisfaction.
- Communication: Excellent communication skills to translate data findings into clear, actionable recommendations for customer service teams and management.
- Customer focus: Deep understanding of customer needs and service expectations, with a focus on enhancing the overall customer experience.
- Attention to detail: Meticulous in monitoring service performance and ensuring accurate reporting of key metrics.
Education
Master of Arts (M.A.) - Applied Linguistics (German, English)
University of Warsaw
2011.01 - 2013.04
Master of Arts (M.A.) - Spanish and Iberian Studies
University of Wroclaw
2009.01 - 2011.04
Fashion & Make-up - undefined
Fashion & Make-up Academy
2009.01 - 2010.04
Bachelor of Arts (B.A.) - Spanish and Iberian Studies
University of Wroclaw
2006.01 - 2009.04
Student Exchange - Spanish and Iberian Studies
Universidad de Sevilla
2007.01 - 2008.04
Skills
Project Management
Problem-Solving
Team Leadership
Project plan development
Training and mentoring
Client Relations
Work Planning and Prioritization
Decision-Making
Certification
Zentrale Oberstufenprüfung (Certyfikat ZOP)
Languages
English
Bilingual or Proficient (C2)
Polish
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Interests
Psychology
Self-development
Yoga
Fashion & Makeup
Timeline
Project Manager
Tag
2018.10 - 2023.08
Project Manager
Lionbridge
2015.05 - 2018.04
Team Coordinator
Accenture
2014.07 - 2015.04
Customer Service Analyst
Accenture
2012.07 - 2014.07
Master of Arts (M.A.) - Applied Linguistics (German, English)
University of Warsaw
2011.01 - 2013.04
Master of Arts (M.A.) - Spanish and Iberian Studies
University of Wroclaw
2009.01 - 2011.04
Fashion & Make-up - undefined
Fashion & Make-up Academy
2009.01 - 2010.04
Student Exchange - Spanish and Iberian Studies
Universidad de Sevilla
2007.01 - 2008.04
Bachelor of Arts (B.A.) - Spanish and Iberian Studies
University of Wroclaw
2006.01 - 2009.04
Senior Project Manager
Tag
9 2023 - Current
Zentrale Oberstufenprüfung (Certyfikat ZOP)
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