Agnieszka Baginska
Puerto del Rosario,GC
Summary
Dynamic and dedicated hospitality professional with extensive experience at La Primavera Restaurant, excelling in customer service and strong multitasking abilities. Proven track record in enhancing guest satisfaction through effective communication and food safety practices. Committed to fostering teamwork and driving operational efficiency in fast-paced environments.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
18
18
years of professional experience
Work History
WAITRESS
THE BIG TABLE GROUP, BELLA ITALIA
05.2021 - 04.2024
Waitress
LA PRIMAVERA RESTAURANT
01.2019 - 01.2021
- Provided exceptional customer service, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to communicate special dietary requests and order modifications.
- Assisted in training new waitstaff on restaurant procedures and menu knowledge.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed customer payments accurately using POS system, enhancing transaction efficiency.
- Recommended menu items based on customer preferences, driving repeat business opportunities.
- Participated in team meetings to discuss service improvements and operational efficiencies.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Checked guests' identification before serving alcoholic beverages.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
LINGERIST,MAKE UP PERNAMENT
Self-employed
05.2016 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Team Leader
RED STAR
12.2010 - 03.2015
- Led team in executing operational strategies, ensuring adherence to company policies and safety standards.
- Coordinated workflow among staff to enhance productivity and optimize resource allocation.
- Mentored junior team members, fostering a culture of continuous improvement and skill development.
- Implemented process improvements that reduced operational bottlenecks and increased efficiency across departments.
- Collaborated with management to develop strategic plans that align with organizational goals and objectives.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
WAITRESS
KOMIN
06.2006 - 08.2010
Education
PERMANENT MAKE UP
WROCLAW,POLAND 05-2017
High School Diploma -
LICEUM OGOLNOKSZTALCACE
POLAND06-2010
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Decision-making
- Hospitality service expertise
- Memory retention
- Active listening
- Wine service
- Food safety
Languages
Spanish
Beginner (A1)
Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
WAITRESS
THE BIG TABLE GROUP, BELLA ITALIA
05.2021 - 04.2024
Waitress
LA PRIMAVERA RESTAURANT
01.2019 - 01.2021
LINGERIST,MAKE UP PERNAMENT
Self-employed
05.2016 - 06.2018
Team Leader
RED STAR
12.2010 - 03.2015
WAITRESS
KOMIN
06.2006 - 08.2010
PERMANENT MAKE UP
High School Diploma -
LICEUM OGOLNOKSZTALCACE