Agata Nowak
Madrid
Summary
Results-driven Account Executive with 2+ years of B2B SaaS sales experience and 7+ years in customer-facing roles, specializing in full-cycle sales and mid-market client acquisition. Proven track record of exceeding quotas by 150% and closing high-value deals with 6-12 month sales cycles. Expert in prospecting, consultative selling, and building relationships with C-level decision-makers in e-commerce and tech industries. Fluent in English, Polish (native), and Spanish.
Overview
7
7
years of professional experience
Work History
Enterprise Account Executive
Doofinder (SaaS E-commerce Solutions)
09.2024 - 11.2025
- Managed full sales cycle targeting enterprise e-commerce accounts with deal sizes ranging from €350-€900 MRR
- Achieved top sales performer status in September 2025 with €1,100 in new business, ranking among only 3 team members to hit target that month
- Prospected high-value accounts using LinkedIn Sales Navigator, conducting 40-60 cold calls and 20-40 targeted emails daily with 9-14% connect rate and 25-30% meeting conversion
- Implemented MEDDICC qualification framework during discovery calls to identify risks early, align solution with business objectives, and accelerate deal velocity in 6-12 month sales cycles
- Maintained 95% customer retention rate through first contract year by ensuring successful onboarding and ongoing support throughout 6-month post-sale period
- Collaborated cross-functionally with Product and Support teams to resolve technical implementation challenges and deliver customer feedback to improve product roadmap
- Engaged with C-suite decision-makers including CEOs and E-commerce Managers to understand business needs and position AI-powered search solutions as revenue drivers
Account Executive
Doofinder (SaaS E-commerce Solutions)
09.2023 - 09.2024
- Owned full sales cycle for Polish B2B mid-market segment, prospecting via cold outreach, delivering product demos, negotiating contracts, and closing 6-8 deals monthly at €120 MRR average
- Exceeded annual quota by 150% within 6 months, achieving promotion to Enterprise Account Executive; closed year at 120% of annual target
- Provided expert e-commerce consultancy to optimize clients' on-site search functionality, directly impacting online conversion rates and customer experience
- Utilized HubSpot CRM to manage pipeline, track customer interactions, and forecast revenue with accuracy
Email Marketing Specialist
Douglas (Beauty Retail)
06.2022 - 07.2023
- Designed and executed targeted email campaigns using SAP software, achieving 23% average open rate across 500,000+ active subscribers
- Created personalized, automated email workflows to drive customer engagement, retention, and repeat purchases
- Conducted A/B testing on subject lines, content, and send times to continuously optimize campaign performance and maximize ROI
CRM Marketing Specialist
Douglas (Beauty Retail)
06.2021 - 06.2022
- Mapped customer journey within Douglas Beauty Card loyalty program, identifying key touchpoints to increase engagement and lifetime value
- Segmented customer base using behavioral, demographic, and transactional data to enable targeted marketing campaigns and improve conversion rates
- Conducted competitive analysis and market research to inform CRM strategy and identify growth opportunities
Customer Support Specialist
Armatis
05.2020 - 04.2021
- Provided English-language customer support for luxury fashion resale marketplace client (Vestiaire Collective), resolving payment disputes, transaction issues, and authentication inquiries
- Identified patterns in customer feedback to propose product improvements, collaborating cross-functionally with sales and technical teams to enhance user experience
Customer Assistance Specialist
Allianz Partners (Travel Insurance)
07.2018 - 04.2020
- Delivered end-to-end support for international travel insurance claims, coordinating medical services and liaising with global partners
- Managed financial claims processing, demonstrating attention to detail and understanding of insurance products
Education
Master of Psychology - Psychology
VIZJA University
Warsaw, Poland09-2027
Bachelor's Degree - Business Management
University of Warsaw
Warsaw, Poland09-2022
Skills
Sales & Business Development: Full-Cycle B2B Sales, Mid-Market & Enterprise Sales, MEDDICC Methodology, Consultative Selling, Cold Calling & Email Outreach, Pipeline Management, Prospecting, Account Management, Contract Negotiation, Upselling & Cross-Selling
Technical & Tools: HubSpot CRM, Salesforce, LinkedIn Sales Navigator, SAP, Microsoft Excel
Industry Knowledge: E-commerce, CRM & Marketing Automation, Insurance
Soft Skills: Relationship Building, C-Level Communication, Cross-Functional Collaboration, Problem-Solving, Data-driven Decision Making
Languages
Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Enterprise Account Executive
Doofinder (SaaS E-commerce Solutions)
09.2024 - 11.2025
Account Executive
Doofinder (SaaS E-commerce Solutions)
09.2023 - 09.2024
Email Marketing Specialist
Douglas (Beauty Retail)
06.2022 - 07.2023
CRM Marketing Specialist
Douglas (Beauty Retail)
06.2021 - 06.2022
Customer Support Specialist
Armatis
05.2020 - 04.2021
Customer Assistance Specialist
Allianz Partners (Travel Insurance)
07.2018 - 04.2020
Master of Psychology - Psychology
VIZJA University
Bachelor's Degree - Business Management
University of Warsaw