AGATA MARCINKOWSKA
Vecindario
Summary
Experienced Reservation Agent with a background in travel and hospitality industries. Strengths include strong communication skills and a customer-focused approach.
Overview
16
16
years of professional experience
Work History
Reservation Agent
SEASIDE COLLECTION
Gran Canaria
11.2021 - Current
- Managed customer reservations through e-mails and phone systems
Language Course Coordinator
SPRACHSCHULE-AKTIV
Munich
07.2020 - 09.2020
- Coordinated course schedules for diverse language programs.
Receptionist
PARADISE HOTELS & RESORTS
Gran Canaria
11.2013 - 11.2021
- Managed Front Desk operations and provided customer service
Guide-Translator
TURISBEDS
Gran Canaria
06.2013 - 09.2013
- Guided and translated for Polish group excursions in Gran Canaria and Tenerife.
Receptionist (Intership)
Salles Hotel Malaga Centro
Malaga
06.2012 - 11.2012
- Managed Front Desk Operations and provide customer service
Receptionist (Internship)
H10 Punta Negra
Mallorca
06.2011 - 10.2011
- Managed Front Desk Operations and provide customer service
Travel Agent
CICHON-REISEN TRAVEL AGENCY
Bielsko-Biała
10.2009 - 09.2010
- Facilitated sales of tour packages, flights, hotels, and excursions to meet diverse client travel needs.
Education
Master Degree - Hotel Management and Administration
European University of The Canary Islands
Tenerife, Spain11-2022
Master of Arts - Hispanic Philology (Specializing in Translation and Interpretation)
University of Silesia
Katowice, Poland06-2012
Bachelor of Arts - Hispanic Philology (Erasmus Programme)
University of Extremadura
Cáceres, Spain02-2011
Bachelor of Arts - Hispanic Philology (Specializing in Tourism and Business Translation)
University of Bielsko-Biała
Bielsko-Biała, Poland01-2010
Skills
- Effective communication
- Team collaboration
- Available to travel
- Available to relocate
- Flexible schedule
- Adaptability
Personal Information
- Date of Birth: 10/21/88
- Nationality: Polish
Languages
- Polish, Native Level
- Spanish, Bilingual
- English, Professional working proficiency
- German, Intermediate
Additional Training Courses
- B2 German Course, E.O.I Santa Lucía, Span (October 2025- Present)
- Revenue Menager Intership, Seasie Collection, Gran Canaria, Spain ( December 2022)
- Intensive German Course, Sprachschule-Aktiv, Munich, Germany, (July-September 2020)
- B1 German Course, E.O.I Santa Lucía, (October 2018- June 2021)
- Privat German Course Specialized in Tourism, Hospitality, and Reception, (October 2017-October 2018)
- Advanced English Course, Profilingua, Katowice, Poland, (October 2011-June 2012)
- Tour Guide Course, ATUT Training Center, Zakopane, Poland, (August 2010)
Other Skills Competencies
- Category B driving license
- Proficient in Microsoft Office
- Management of PMS: Protel, CTM.
- Management of Dingus Channel Manager
Timeline
Reservation Agent
SEASIDE COLLECTION
11.2021 - Current
Language Course Coordinator
SPRACHSCHULE-AKTIV
07.2020 - 09.2020
Receptionist
PARADISE HOTELS & RESORTS
11.2013 - 11.2021
Guide-Translator
TURISBEDS
06.2013 - 09.2013
Receptionist (Intership)
Salles Hotel Malaga Centro
06.2012 - 11.2012
Receptionist (Internship)
H10 Punta Negra
06.2011 - 10.2011
Travel Agent
CICHON-REISEN TRAVEL AGENCY
10.2009 - 09.2010
Master Degree - Hotel Management and Administration
European University of The Canary Islands
Master of Arts - Hispanic Philology (Specializing in Translation and Interpretation)
University of Silesia
Bachelor of Arts - Hispanic Philology (Erasmus Programme)
University of Extremadura
Bachelor of Arts - Hispanic Philology (Specializing in Tourism and Business Translation)
University of Bielsko-Biała