Summary
Overview
Work history
Skills
Languages
Timeline
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AGATA DRZYNICKA

AGATA DRZYNICKA

Barcelona,Spain

Summary

Tenacious and highly organised Key Account Manager with a proven ability to build strong client relationships, drive strategic growth, and deliver results in fast-paced environments. Skilled in aligning cross-functional teams, managing high-value accounts, and providing tailored solutions that enhance customer retention and performance. Known for staying composed under pressure, maintaining meticulous attention to detail, and consistently meeting deadlines and targets.

Overview

4
4
years of professional experience

Work history

KEY ACCOUNT MANAGER | X PROJECT | DACH MARKET

Teleperformance
Barcelona
05.2025 - Current
  • Built and nurtured long-term partnerships with key clients by understanding their needs, earning trust, and delivering tailored support to ensure retention and growth.
  • Led the development and execution of data-driven campaign strategies, overseeing setup, performance analysis, and ongoing optimisations to maximise results.
  • Designed customised marketing initiatives to boost brand awareness, engagement, and revenue, leveraging industry trends and actionable insights.

ADS ACCOUNT MANAGER | X PROJECT | DACH MARKET

Teleperformance
Barcelona
04.2024 - 05.2025
  • Resolved client issues promptly, ensuring high satisfaction levels.
  • Delivered presentations to potential clients, securing new business partnerships.
  • Generated leads through effective networking and prospecting.
  • Managed a portfolio of clients, addressing needs and fostering positive relationships.

CUSTOMER SERVICE | STRIPE PROJECT | DACH MARKET

Teleperformance
Barcelona
10.2023 - 04.2024
  • Maintained up-to-date knowledge to deliver effective customer support.
  • Investigated payment processes to ensure swift resolution of customer inquiries.
  • Managed high volume of outbound calls and emails for prompt issue resolution.

HUMAN RESOURCES ADMINISTRATOR

Lidl Digital International GmbH Co & KG
Ludwigsfelde
11.2022 - 07.2023
  • Managed onboarding and personnel documentation, coordinating closely with HR, Operations, and external staffing agencies to ensure seamless integration and communication.
  • Reviewed and submitted required employee records ensuring accuracy and timely delivery to support HR operations.
  • Prepared and distributed daily performance reports to Operations Managers, enabling informed workforce planning and decision-making.

OPERATIONS SHIFT MANAGER

LIDL Digital International GmbH Co & KG
Ludwigsfelde
11.2021 - 11.2022
  • Coordinated workflows and ensured shift coverage to meet performance targets in a fast-paced warehouse environment.
  • Conducted team meetings and maintained effective cross-department communication to support company alignment.
  • Oversaw training of new staff while upholding high efficiency and accuracy standards and ensuring accurate documentation.

Skills

  • Salesforce and SAP platform knowledge
  • Effective time management
  • Responsibility and conscientiousness
  • Perseverance in Target achievement
  • Multi-Tasking mastery

Languages

Polish
Native
English
Fluent
Spanish
Advanced
German
Advanced

Timeline

KEY ACCOUNT MANAGER | X PROJECT | DACH MARKET

Teleperformance
05.2025 - Current

ADS ACCOUNT MANAGER | X PROJECT | DACH MARKET

Teleperformance
04.2024 - 05.2025

CUSTOMER SERVICE | STRIPE PROJECT | DACH MARKET

Teleperformance
10.2023 - 04.2024

HUMAN RESOURCES ADMINISTRATOR

Lidl Digital International GmbH Co & KG
11.2022 - 07.2023

OPERATIONS SHIFT MANAGER

LIDL Digital International GmbH Co & KG
11.2021 - 11.2022

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AGATA DRZYNICKA