Aga Dabrowska
Organyà
Summary
I am a highly adaptable professional with extensive international experience in technical and customer support, having served high-profile clients such as the Ministry of Defense UK. My career progression from customer support to technical roles highlights my problem-solving abilities, which I further developed as a Junior BI Developer at Alzheimer's Research UK My expertise in using GDS systems, such as Galileo and Travelport, and my experience in optimizing travel logistics and data management underscore my strong analytical skills and ability to deliver efficient, innovative solutions in dynamic environments.
Overview
17
17
years of professional experience
Work History
Junior Business Intelligence (BI) Developer
Alzheimer's Research UK
Fully Remote
03.2023 - Current
- Key Technologies: Matillion (ETL), Snowflake (SQL Data Warehouse), GIT (Source Code Control)
- Data Warehouse Upgrade: Upgraded the Data Warehouse to support CRM migration from Raiser's Edge to Salesforce, transitioning data access from CSV files to API connections.
- Data Integration: Automated data uploads to Salesforce Cloud, mapping data from diverse sources (CSV, API, SFTP) to streamline integration processes.
- Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
- Developed and implemented ETL/ELT pipelines with Matillion.
- Provided technical support for troubleshooting complex problems.
- Tested and ensured smooth transitions to UAT using Matillion and SQL in Snowflake.
- Maintained and optimized data pipelines for reliability and efficiency.
- Conducted data quality checks and implemented validation procedures in Snowflake.
Database Developer
SWBI - Sandford Orchards
Fully Remote
10.2023 - 11.2023
- Built tables and views for reporting with a senior developer.
- Utilised Azure Data Factory pipelines to extract and transform data from JSON files using SQL queries.
Customer Operations Specialist
Onyx CenterSource
Sevilla
07.2022 - 09.2022
- Served as the main client contact for Onyx Centersource's payment solutions and commission tracking products in the travel and hospitality industry.
- Offered expert support and guidance to optimise software utilisation.
- Efficiently managed support tickets, swiftly resolving client issues through collaboration with internal teams.
- Maintained transparent communication channels to ensure client satisfaction.
Medical E-rostering System Administrator
University Hospital Bristol NHS Foundation
Bristol
04.2021 - 12.2021
- Delivered 1st and 2nd line assistance for the E-Roster system, facilitating streamlined scheduling for healthcare professionals.
- Optimized roster systems, providing technical guidance and resolving complex user issues resulted in enhanced overall system usability and efficiency.
- Enhanced accuracy and accessibility of scheduling information through effective data management within Excel.
Allocation Officer
University Hospital Bristol NHS Foundation
Bristol
11.2019 - 04.2021
- Coordinated staffing allocations for hospital departments to guarantee sufficient coverage and accurate data.
- Delivered exceptional support for payroll inquiries and various staffing-related activities, highlighting outstanding attention to detail and strong organizational abilities.
- Facilitated smooth staffing operations by consistently liaising with Wards, Clinical Site Managers, and Matrons.
- Ensured data integrity and accessibility through accurate data entry of bank staff personnel information.
Business Travel Consultant
American Express Global Business Travel
Bristol
05.2017 - 11.2019
- Managed travel logistics for British Army and UK Government clients, leveraging GDS Galileo and Travelport for seamless booking and itinerary management.
- Coordinated journeys for individuals and groups of up to 30 travelers, utilizing Galileo and Travelport to arrange worldwide accommodations and flights.
- Provided expert consultation and cost-effective solutions, ensuring optimized travel arrangements within budget constraints.
- Handled last-minute requests and collaborated via phone and email to deliver efficient, tailored travel solutions, enhancing overall client satisfaction.
Geographic Information Systems Engineer
3GRCOMM Limited
Cheltenham
12.2016 - 05.2017
Business Travel Consultant
Hogg Robinson Group
Bristol
09.2016 - 12.2016
Customer Support
Working Holiday Visa
Calgary
05.2015 - 06.2016
Airport Customer Service Agent
Swissport
Bristol
10.2007 - 04.2015
Education
Google Data Analytics Professional Certificate - Data Analytics
Coursera
Online09-2024
Intermediate SQL -
Calgary Public Library (ed2go)
08.2023
Spanish B1 -
Escuela Oficial de Idiomas de La Seu d'Urgell
06.2023
Manipulating Data with SQL -
Coursera
02.2023
SQL for Non-Programmers -
Coursera
12.2022
Excel Skills for Business: Essentials -
Coursera
04.2021
BSc (Hons) Geography and Environmental Management 2:1 -
University of the West of England
06.2014
High School Diploma -
SGS Collage
Bristol06.2009
National Diploma in Civil Engineering -
Technical College
06.2002
Skills
- SQL
- Jira
- Travelport
- GDS Galileo
- Google Sheets
Websites
Details
Organyà, Spain, +34 633601003, AgaEDabro@gmail.com
Personal Information
- Nationality: Polish/British
- Driving License: True
Languages
- English
- Polish
- Spanish
References
Adrian Smith, ARUK, Adrian.Smith@alzheimersresearchuk.org, +44 1223622703
Hobbies and Interests
- Trekking
- Cycling
- Travelling
- Animal welfare activism
Timeline
Database Developer
SWBI - Sandford Orchards
10.2023 - 11.2023
Junior Business Intelligence (BI) Developer
Alzheimer's Research UK
03.2023 - Current
Customer Operations Specialist
Onyx CenterSource
07.2022 - 09.2022
Medical E-rostering System Administrator
University Hospital Bristol NHS Foundation
04.2021 - 12.2021
Allocation Officer
University Hospital Bristol NHS Foundation
11.2019 - 04.2021
Business Travel Consultant
American Express Global Business Travel
05.2017 - 11.2019
Geographic Information Systems Engineer
3GRCOMM Limited
12.2016 - 05.2017
Business Travel Consultant
Hogg Robinson Group
09.2016 - 12.2016
Customer Support
Working Holiday Visa
05.2015 - 06.2016
Airport Customer Service Agent
Swissport
10.2007 - 04.2015
Google Data Analytics Professional Certificate - Data Analytics
Coursera
Intermediate SQL -
Calgary Public Library (ed2go)
Spanish B1 -
Escuela Oficial de Idiomas de La Seu d'Urgell
Manipulating Data with SQL -
Coursera
SQL for Non-Programmers -
Coursera
Excel Skills for Business: Essentials -
Coursera
BSc (Hons) Geography and Environmental Management 2:1 -
University of the West of England
High School Diploma -
SGS Collage
National Diploma in Civil Engineering -
Technical College
Similar Profiles
Eleanor DurrantEleanor Durrant
Sales Assistant at Oxfam UKSales Assistant at Oxfam UK
Amy WilsonAmy Wilson
Brain Health Navigator at KU Alzheimer's Disease Research CenterBrain Health Navigator at KU Alzheimer's Disease Research Center
Savvyl BajarSavvyl Bajar
Student Ambassador at Boston University Alzheimer's Disease Research CenStudent Ambassador at Boston University Alzheimer's Disease Research Cen
Alejandro OrtegaAlejandro Ortega
Business Intelligence (BI) Developer at Insight Global - Consultant, Bluescope Buildings, N.A.Business Intelligence (BI) Developer at Insight Global - Consultant, Bluescope Buildings, N.A.
Tom KaiTom Kai
BI (Business Intelligence) Developer at BI (Business Intelligence) DeveloperBI (Business Intelligence) Developer at BI (Business Intelligence) Developer