Afonso Raminhos
Setúbal,Portugal
Overview
5
5
years of professional experience
Work History
COSTUMER CARE AND DOCUMENTATION AT CONTAINERSHIPS/CMA CGM SSL
CMA CGM
LISBON, PORTUGAL
06.2023 - Current
- - Enhanced collaboration between Customer Service and CCIS to improve processes. between Costumer Service and CCIS in order to improve the customer experience and the volume of matchbacks
- - Resolved customer issues related to transportation and damaged containers. regarding transports and damaged containers
- - Manifesting the vessels according to Portuguese customs guidelines
COSTUMER SUPPORT (ENGLISH LANGUAGE)
FOUNDEVER
LISBON, PORTUGAL
06.2022 - 01.2023
- - Helped customers with queries regarding accommodation and problems at Airbnb
- - Using Salesforce to document and solving the queries
WAREHOUSE OPERATOR IN THE EXPEDITION TEAM
DECATHLON
SETBAL, PORTUGAL
10.2021 - 03.2022
- - Loaded trucks and containers at loading dock, ensuring timely departures.
- - Secured and stowed loads to prevent damage during transit.
- - Created Excel file tracking filling percentage of each expedition for better inventory management.
Education
LICENCIATURA - LOGISTICS AND DISTRIBUTION MANAGEMENT
Instituto Politcnico e Setbal
Setbal, Portugal09-2023
Skills
- Softship software
- Lara software
- Microsoft Excel
- Problem solving
- Team collaboration
Personal Information
- Date of Birth: 2000-10-29
- Nationality: Portuguese
LANGUAGE SKILLS
Mother tongue(s): PORTUGUESE, Other language(s):, ENGLISH, UNDERSTANDING: Listening B2, Reading B2, SPEAKING: Spoken production B2, Spoken interaction B2, WRITING: B2, SPANISH, UNDERSTANDING: A2, SPEAKING: A2, WRITING: A2, Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Timeline
COSTUMER CARE AND DOCUMENTATION AT CONTAINERSHIPS/CMA CGM SSL
CMA CGM
06.2023 - Current
COSTUMER SUPPORT (ENGLISH LANGUAGE)
FOUNDEVER
06.2022 - 01.2023
WAREHOUSE OPERATOR IN THE EXPEDITION TEAM
DECATHLON
10.2021 - 03.2022
LICENCIATURA - LOGISTICS AND DISTRIBUTION MANAGEMENT
Instituto Politcnico e Setbal