ADRIÁN LÓPEZ MOLINA
Elche ,Alicante
Resumen profesional
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Datos destacados
18
18
years of professional experience
Experiencia
POOL Assistant Manager
Nobu Ibiza Bay
Ibiza
2022.01 - 2025.01
- Enforced pool rules and safety protocols, responding effectively during emergencies.
- Improved customer satisfaction through targeted staff training and daily briefings.
- Increased membership sales by 40% through effective marketing strategies.
- Maintained positive relationships with staff to promote a welcoming atmosphere.
Room Service Supervisor
Nobu Ibiza Bay
Ibiza
2019.01 - 2022.01
- Supervised Day and Night shifts, ensuring timely delivery of all orders and amenities.
- Created a welcoming atmosphere for guest and staff enhancing overall satisfaction.
- Coordinated with kitchen staff to ensure quality food preparation and presentation.
- Handled guest inquiries and complaints, resolving issues to ensure satisfaction.
- Conducted regular performance evaluations and provided constructive feedback to team members.
Chambao Supervisor
Nobu Ibiza Bay
Ibiza
2017.04 - 2019.01
- Assist the Restaurant Manager in Interviewing, selecting, training, supervising counseling and disciplining staff.
- Supervising the floor during meal periods to ensure that all Capella standards and steps of service are met through all guest interactions.
- Communicate with guest and employees using positive and clear speaking.
Manager's Assistant
Bird Restaurants Uk
London
2013.04 - 2017.10
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
Waitress Supervisor
Camino Restaurant uk
London
2011.05 - 2013.04
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Implemented new POS system and trained staff members on use.
Waitress
Vapiano UK
London
2007.03 - 2011.05
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented food and beverages to guests at tables.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Cleared table and bussed dishes to allow for quick setups.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Informed customers about specials, upselling additional food and drink items.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Formación
High School Diploma - undefined
Colegio Salesianos Elche
AlicanteSome College (No Degree) - Arts of The Coffee
Illy Coffee
LondonAlcohol License - undefined
UK - Government
LondonMicross Hospitality System - undefined
London
LondonFHO Hospitality Training - undefined
London
LondonTeam Management Course - undefined
IESE Business School
LondonSmall Luxury Hotels Training - undefined
IbizaForbes Travel Guide Training - undefined
IbizaEnfatiza tus habilidades clave
- Guest Interaction
- Team Player
- Customer Service
- Warm and Friendly
- Verbal and Written Communication
- Guest Service
- Safe Food Handling
Idiomas
Español
Nativo
A1
Inglés
Avanzado (C1)
C1
Cronología
POOL Assistant Manager
Nobu Ibiza Bay
2022.01 - 2025.01
Room Service Supervisor
Nobu Ibiza Bay
2019.01 - 2022.01
Chambao Supervisor
Nobu Ibiza Bay
2017.04 - 2019.01
Manager's Assistant
Bird Restaurants Uk
2013.04 - 2017.10
Waitress Supervisor
Camino Restaurant uk
2011.05 - 2013.04
Waitress
Vapiano UK
2007.03 - 2011.05
High School Diploma - undefined
Colegio Salesianos Elche
Some College (No Degree) - Arts of The Coffee
Illy Coffee
Alcohol License - undefined
UK - Government
Micross Hospitality System - undefined
London
FHO Hospitality Training - undefined
London
Team Management Course - undefined
IESE Business School