Adriana Maria Hortal Coupland
Alicante
Summary
Dynamic and service-oriented professional with extensive experience at Flamingo Beach Resort, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through exceptional communication and teamwork. Multilingual and calm under pressure, adept at managing high-stress situations while maintaining service excellence.
Overview
10
10
years of professional experience
Work History
Receptionist
Las Rejas Golf Course
02.2023 - Current
- Coordinated scheduling for tee times, optimizing daily course utilization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Waitress
Casa Garcia
11.2021 - 02.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Machinery Operator
Earl Les Valleyguettes
07.2020 - 11.2021
- Operated heavy machinery to execute production tasks efficiently and safely.
- Conducted routine maintenance on equipment to ensure optimal performance and reduce downtime.
- Collaborated with team members to streamline workflows and enhance production efficiency.
Recepcionist
Flamingo Beach Resort
01.2018 - 03.2020
- Handled cash transactions and processed payments, ensuring accuracy in billing procedures.
- Resolved guest complaints promptly, fostering positive relationships and enhancing hotel reputation.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
Waitress
Flamingo Beach Resort
06.2016 - 01.2018
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Took and processed orders accurately, demonstrating attention to detail in menu items.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Shop Assistant
El Elegante
02.2016 - 06.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of store shelves and displays for optimal visibility.
- Operated point-of-sale system efficiently to process transactions accurately.
- Supported inventory management by restocking items and conducting stock checks regularly.
Education
Intermediate Vocacional Training - Care Assistant For Dependent People
I.E.S La Malladeta
Villajoyosa, Spain06-2018
High School Diploma -
I.E.S Bernat De Sarria
Benidorm, Spain06-2016
Skills
- Service-oriented mindset
- Calm under pressure
- Exceptional communication
- Multilingual proficiency
- Problem-solving capacity
- Teamwork and cooperation
- Customer service
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Receptionist
Las Rejas Golf Course
02.2023 - Current
Waitress
Casa Garcia
11.2021 - 02.2023
Machinery Operator
Earl Les Valleyguettes
07.2020 - 11.2021
Recepcionist
Flamingo Beach Resort
01.2018 - 03.2020
Waitress
Flamingo Beach Resort
06.2016 - 01.2018
Shop Assistant
El Elegante
02.2016 - 06.2016
Intermediate Vocacional Training - Care Assistant For Dependent People
I.E.S La Malladeta
High School Diploma -
I.E.S Bernat De Sarria