ADRIANA JÖNSSON

Responsible for engaging with, and nurturing new student leads generated (via our digital marketing channels.) for our postgraduate programs of our schools Glion and Les Roches.

Accountable for counseling postgraduate students from different regions including Europe and Middle East, to assist them in their first steps of the admission process .

Involved in a leading role in management of the sales pipeline for future intakes and global recruitment.

• Accountable for the reports delivered for a special project regarding Saudi students going to the hospitality institutions like Glion and Les Roches, furthermore I provided support to the operations team while Saudi students in campus at Les Roches Marbella
• Support for the Postgraduate Sales Team by communicating via phone calls with previous leads and directed the potential students for conversion to the Postgraduate Regional Admissions Managers
• Assistance with the special progression for graduate students at Les Roches Marbella in order to guide them to progress for a Master program.

• Responsible for assisting expats throughout the world to obtain medical health insurance coverage in Spain and abroad by providing support for all the enquiries regarding health plans coverage and quotes.

• Responsible of all related to the office administration, reception, calls, invoices, and incoming leads
• Provide service and update the clients, be in contact with new promotions and book viewings.

• Performed a remote computer security check using our professional toolkit to scan the device
• Converted inbound calls into loyal customers.

• Responsible for handling all support before, during and after travelling related questions for customers
• Educate customers on support options and the steps being taken to resolve issues related to flight reservations, rules and regulations for tickets regarding cancellations and changes.

• Responsible for operations and quality of service for ten buildings located around the city
• Accountable for HR activities such as recruitment, onboarding, staff optimization, training and development.

• Manage and oversee all aspects of onsite services and 2 reception desks as a Circles brand ambassador at Kista One, one the most well-known office buildings in Stockholm
• Accountable for the sale of services and conferences, invoicing and staffing; monitor and oversee both receptions, operations, billing services and project lead for special events.

• Provided all aspects of administrative and office support and payment of invoices, salaries, and taxes.

• Managed all aspects of customer service and daily logistics for the conferences in the VIP floor
• Monitored meetings and compiled guest feedback to identify weaknesses and implement action plans.

• Led the evaluation, planning, implementation, and management of sales activities for hotel stays
• Developed key long-term business relationships for the hotel.

• Managed and drove the creation of diverse packages for weddings and special events to VIP guests
• Developed, implemented, and continuously evaluated the resort's programs including group activities.

• Provided all aspects of administrative support services, to include maintaining impeccable control of Embassy inventory, budgets, and accounts.