SEBASTIÁN FIGUEROA
Guadalajara, Jalisco, México
Resumen profesional
Experienced Technical Support Specialist with over seven years in IT, adept at resolving advanced hardware, software, and networking issues. Proven track record in providing remote and on-site support, implementing process improvements, and delivering exceptional customer experiences. Proficient in Linux command-line operations, networking protocols (TCP/IP, DNS, DHCP), and VPN configurations. Strong communicator fluent in English (C1) with a proactive approach to enhancing service delivery and operational excellence.
Datos destacados
7
7
years of professional experience
3
3
years of post-secondary education
Experiencia
CUSTOMER SUCCESS EXECUTIVE
TATA Consultancy Services
Guadalajara, Jalisco
04.2024 - 09.2024
Key Responsabilities:
- Taking phone calls
- Provide personalized energy-saving recommendations to residential and commercial customers.
- Conduct energy audits, analyze utility bills, and recommend cost-effective solutions.
- Collaborate with cross-functional teams to implement energy efficiency programs.
- Achieve and exceed performance metrics related to customer satisfaction and energy savings.
AUTODESK PRE-SALES TECHNICAL SPECIALIST
COMPUCAD S.A. DE C.V.
Guadalajara, Jalisco
11.2017 - 01.2024
Key Responsibilities:
- Offered technical consultancy to AEC, MFG, and M&E industries, ensuring compliance with licensing standards.
- Diagnosed complex software and networking issues, including VPN and remote desktop configurations.
- Standardized IT processes following ITIL and COBIT methodologies, enhancing team productivity by 78.9%.
- Managed troubleshooting support tickets using tools such as TeamViewer, Power BI, and Cherwell.
- Contributed to ISO 20000 implementation and SLA definition, optimizing service delivery metrics.
Formación
High School Degree - High School
Universidad de Especializades
Guadalajara 01.2017 - 10.2019
Enfatiza tus habilidades clave
- Customer Support Tools: Anydesk, TeamViewer, Webex
- Communication: Email, phone, and live chat
- Technical Proficiency: ERP systems, data entry, and order management
- Soft Skills: Problem-solving, critical thinking, and a welcoming personality
Lenguages
SPANISH
Experto
C2
ENGLISH
Avanzado
C1
FRENCH
Intermedio
B1
Cronología
CUSTOMER SUCCESS EXECUTIVE
TATA Consultancy Services
04.2024 - 09.2024
AUTODESK PRE-SALES TECHNICAL SPECIALIST
COMPUCAD S.A. DE C.V.
11.2017 - 01.2024
High School Degree - High School
Universidad de Especializades
01.2017 - 10.2019
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