Adrian Bachmann
Remote
Summary
Dynamic payment industry professional with a comprehensive background in financial services and a proven ability to drive business growth through strategic initiatives. Five years of experience in the industry has facilitated a deep understanding of payment technologies, regulations, and market trends. Expertise in developing and executing innovative payment solutions that meet customer needs and enhance operational efficiency. Proficient in forging strategic partnerships, managing key accounts, and leading cross-functional teams to achieve organizational objectives. Committed to staying ahead of industry developments and leveraging emerging technologies to deliver exceptional payment experiences for clients and end-users.
Overview
8
8
years of professional experience
Work History
Gateway Specialist
AMCS Group
01.2024 - Current
- Provided timely troubleshooting and support, significantly reducing downtime and improving client satisfaction metrics.
- Played a key role in the rollout and testing of new payment gateway features, enhancing functionality and user experience.
- Partnered with vendors to address technical challenges and implement system upgrades, ensuring continuous improvement and innovation.
- Adhered strictly to company policies, delivering high-quality solutions and fostering a culture of excellence.
- Increased satisfaction rates through proactive issue resolution and effective communication strategies.
- Worked closely with diverse teams to meet project deadlines and budget constraints, contributing to overall business objectives.
- Designed and implemented staff training programs, resulting in improved employee retention and performance.
Payment Portfolio Manager
Merchant Broker
07.2021 - 12.2023
- Oversaw portfolio of 2,000+ companies, ensuring accurate and timely payment processing for vendors, suppliers, and employees.
- Delivered outstanding support to internal and external stakeholders, effectively addressing payment-related inquiries and concerns.
- Partnered with finance, accounting, and procurement teams to streamline payment processes and enhance operational efficiency.
- Designed and implemented payment strategies aligned with organizational financial goals, optimizing overall performance.
- Provided insights and recommendations on payment-related matters to management, facilitating informed decision-making.
- Ensured adherence to Elavon’s security protocols, implementing measures to safeguard sensitive payment data.
- Facilitated portfolio performance review and implemented new strategies.
Bilingual Customer Service Representative
Financeit
04.2019 - 07.2021
- Assist clients directly in the application process.
Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
- Support with interdepartmental issues to help coordinate problem-solving in an efficient and timely manner.
- Assisting billing department when in need of support to ensure all online banking transactions and cheques are applied accordingly.
Provided support in training for new employees.
- Use of Salesforce in order to redirect or answer emails as needed.
Maintained accurate and current customer account data with manual form processing and digital information updates.
- Performed support ticket transaction resolution tasks and administrative functions.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Worked directly with merchants and brokers for any billing inquiries.
Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Credit Card Customer Service Representative
Adrian Bachmann
09.2018 - 03.2019
- Daily use of Microsoft Office: Word, Excel, and Outlook.
- Updated the accounts accordingly to maximize accuracy.
- Reviewed Financial data and statements to identify risk factors and solidify creditworthiness.
- Assisted cardholders with questions related to their account, billing transactions, Financial plans, and promotions.
Secretary Assistant
Humber College, Business School
09.2016 - 05.2017
- Assisted staff with hardware issues (Scantron, Xerox printers, troubleshoots etc.)
- Organized paperwork, Humber events and scheduled meetings for students.
- Managed large amounts of incoming calls in a timely manner.
Education
Bachelor of Commerce - Digital Business Management
Humber College (Lakeshore Campus)
Toronto08.2018
Skills
- Salesforce
- Payment System Integration
- Bilingual Spanish/English
- Contract Negotiation
- Customer Relations
- Expert Problem Solving
- SQL knowledge
- Payment Processing
- Quality Assurance
- Teamwork and Collaboration
Timeline
Gateway Specialist
AMCS Group
01.2024 - Current
Payment Portfolio Manager
Merchant Broker
07.2021 - 12.2023
Bilingual Customer Service Representative
Financeit
04.2019 - 07.2021
Credit Card Customer Service Representative
Adrian Bachmann
09.2018 - 03.2019
Secretary Assistant
Humber College, Business School
09.2016 - 05.2017
Bachelor of Commerce - Digital Business Management
Humber College (Lakeshore Campus)
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