Yoga & Meditation
Adolfo Chattaj Betech
Madrid
Summary
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service Administrator position with company in technology sector.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Yoga Instructor
Freelance
06.2019 - Current
- Developed safe and effective exercise programs for class members.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Arrived early to set up room, greet students, and answer questions.
- Kept studio area safe, organized, and comfortable for students.
- Explained different yoga styles and poses to students.
Hotel Front Desk Agent
Breathless Cabo San Lucas Resort
Los Cabos
06.2021 - 06.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Resolved service-related problems and documented actions in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Implemented marketing and promotional initiatives to increase occupancy.
Customer Service Representative
E-Teacher
Tel Aviv
01.2016 - 03.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Airbnb Host
Condesa Haus
Mexico City
10.2012 - 11.2015
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Bachelor Of Business Administration - Accounting And Finance
Universidad Iberoamericana
Mexico City 10.2011 - 10.2015
Skills
Flexible and Adaptable
MS Office
Training and Development
Critical Thinking
Problem-Solving
Sales expertise
Report preparation
Account management
Technical Support
Creative problem solving
Certification
Sales Manager Certificate
Interests
Business
Film
Travel
Wellness
Languages
Volunteering
Timeline
Hotel Front Desk Agent
Breathless Cabo San Lucas Resort
06.2021 - 06.2023
Sales and Negotiation
12-2019
Yoga Instructor
Freelance
06.2019 - Current
Sales Manager Certificate
05-2018
Business Communication
12-2017
Customer Service Representative
E-Teacher
01.2016 - 03.2018
Airbnb Host
Condesa Haus
10.2012 - 11.2015
Bachelor Of Business Administration - Accounting And Finance
Universidad Iberoamericana
10.2011 - 10.2015