Adetola Adeniran
Summary
Experienced technical support professional with a strong track record at Yoast BV. Expertise in SEO tools such as Google Search Console and the Yoast SEO Plugin. Dedicated to enhancing user experiences and optimizing WordPress sites for a global clientele. Previously fostered user satisfaction as a Happiness Contractor at Automattic, resolving inquiries with precision and empathy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Yoast BV
07.2021 - Current
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Collaborated with teams to solve technical customer problems across product suites.
Happiness Contractor
Automattic
06.2020 - 11.2022
- My duties includes providing happiness to users of the Automattic products (Majorly WordPress.com)
- I achieve this via responding to users questions and providing assistance as needed
- I specialize in WordPress.com support
Technical Support
HUB8. Domains and Free Web Hosting
06.2017 - 11.2019
Junior Dynamics NAV Technical Consultant
ASL Business Solutions Ltd
Maryland
01.2017 - 09.2017
- Developer for Microsoft Dynamics Navision using CSIDE( developement environment) and C/AL (Client Application Language) programming
Software Engineer
Codeplus Software Academy
07.2016 - 11.2016
- Extensive Training on web development, software development life cycle, innovative thinking and approach to solving problems
- Programming languages interacted and developed with include HTML, CSS, BOOTSTRAP, JAVA, MYSQL, JQUERY and JAVASCRIPT
Education
Master's degree - Mechatronics, Robotics, and Automation Engineering
Saint Petersburg State Electrotechnical University "LETI"
01.2020
Bachelor's Degree - Electrical and Electronics Engineering
University of Ilorin
01.2015
Secondary school Certificate - Physical Sciences
suzan martins comp high school
01.2009
Skills
- Teamwork and Collaboration
- Technical Documentation
- Problem-Solving
- Technical Troubleshooting
- JIRA Systems
- Technical Support
- Troubleshooting and diagnosis
- Source and Version Control: Git, Github
- Supervision and leadership
Certification
- Technical SEO
- WordPress 5 Essential Training: Site Administration
- WordPress 5 Essential Training
- Technical WordPress SEO
- WordPress Ecommerce: WooCommerce
Languages
- English, Professional Working Proficiency
- Yoruba, Native or Bilingual
Languages
English
First Language
Russian
Elementary (A2)
A2
References
References available upon request.
Timeline
Technical Support Engineer
Yoast BV
07.2021 - Current
Happiness Contractor
Automattic
06.2020 - 11.2022
Technical Support
HUB8. Domains and Free Web Hosting
06.2017 - 11.2019
Junior Dynamics NAV Technical Consultant
ASL Business Solutions Ltd
01.2017 - 09.2017
Software Engineer
Codeplus Software Academy
07.2016 - 11.2016
Master's degree - Mechatronics, Robotics, and Automation Engineering
Saint Petersburg State Electrotechnical University "LETI"
Bachelor's Degree - Electrical and Electronics Engineering
University of Ilorin
Secondary school Certificate - Physical Sciences
suzan martins comp high school
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