Summary
Work History
Skills
Education
Additional Information
Languages
Timeline
Generic

Adam Rahmi

Barcelona

Summary

Technical Support Engineer | Dev Support | Web Systems Specialist

Work History

Senior Technical Support Engineer

Qlik
01.2021 - 04.2025
  • Diagnose and resolve high-complexity issues in Qlik Sense & Cloud environments, including load balancing, performance degradation, and connector failures
  • Serve as Subject Matter Expert for Qlik Alerting, debugging service-side logic, scheduling errors, and webhook integrations
  • Perform log analysis, API call tracing, and cross-environment testing to identify root causes in distributed systems
  • Collaborate with DevOps and Engineering teams to escalate reproducible defects, contributing to product patches and fixes
  • Author internal runbooks, create technical knowledge base articles, and design SOPs for recurring issue patterns
  • Provide mentorship to new engineers in reproducing bugs, triaging stack traces, and understanding Qlik’s alerting framework

Senior Service Desk Analyst

Vodafone Shared Services
01.2019 - 12.2020
  • Acted as L2 technical liaison across Europe, supporting internal systems, user access issues, and endpoint failures within enterprise infrastructure
  • Led recurring client syncs, delivering performance reports, SLA audits, and root cause briefs for escalated technical issues
  • Performed Active Directory diagnostics, group policy checks, and Exchange account recovery for enterprise users
  • Coordinated with development and backend support teams to triage incidents, reproduce bugs, and ensure timely resolution of system-wide disruptions
  • Proposed internal process automations to reduce response time on high-frequency tickets
  • Created and maintained technical SOPs, KB articles, and escalation workflows for junior analysts and onboarding

Web Developer

DesArt.hu
01.2018 - 01.2019
  • Developed custom websites using WordPress as a CMS base, with hand-coded PHP, HTML, CSS, and JavaScript modifications to extend templates and plugin functionality
  • Implemented client-specific features such as dynamic content blocks, e-commerce flows, and booking systems via code injections and template rewrites
  • Conducted server-side optimization, including .htaccess tuning, caching strategies, and load speed improvements (GTmetrix / Lighthouse audits)
  • Managed domain/DNS configurations, email admin panels, and hosting-level troubleshooting (cPanel, FTP, MySQL)
  • Executed technical on-site SEO (schema markup, metadata automation, structured content) and campaign tracking integrations (Google Analytics, Tag Manager)
  • Provided long-term clients with ad-hoc tech support, admin panel training, and marketing campaign performance analysis

Marketing Manager

White Summers Caffee & James, LLP
01.2017 - 12.2017
  • Provided tech startups within the legal incubator ecosystem with brand visibility strategies, content plans, and social media deployment
  • Managed event logistics and promotions for startup networking meetups and investor sessions
  • Created lightweight websites and online presence materials for early-stage ventures using WordPress and no-code tools
  • Served as the bridge between non-technical founders and marketing execution, translating vague ideas into measurable campaigns

Marketing Trainee

Inepex Ltd.
01.2015 - 12.2017
  • Managed cross-platform digital ad campaigns (Google Ads, Facebook Ads) with a $800/month budget, including copywriting, visual asset coordination, and ROI tracking
  • Designed and launched conversion-focused landing pages using CMS tools and custom HTML/CSS tweaks
  • Integrated and configured Google Tag Manager (GTM) and Google Analytics to track event-based user interactions and campaign KPIs
  • Performed technical translations of web content, UI elements, and full user documentation (Hungarian ➝ English)
  • Delivered on-demand customer support and maintained the internal ticketing system
  • Proposed UX and content structure improvements based on A/B test results and bounce rate analysis

Skills

HTML, CSS, JavaScript

undefined

Education

Bachelor of Science - Commerce And Marketing

Budapest Metropolitan University
01-2018

Bachelor of Science - Computer Science And Engineering

Óbudai University
09-2016

Additional Information

Erasmus+

Project manager, organizer

• Participated in numerous Erasmus+ trainings which utilizie non-formal education for

youth across Europe (and beyond).

• Facilitated several Erasmus+ projects for Hungarian organizations.

Languages

English
Bilingual or Proficient (C2)
Hungarian
Bilingual or Proficient (C2)
Japanese
Intermediate (B1)
Spanish
Elementary (A2)
French
Beginner (A1)

Timeline

Senior Technical Support Engineer

Qlik
01.2021 - 04.2025

Senior Service Desk Analyst

Vodafone Shared Services
01.2019 - 12.2020

Web Developer

DesArt.hu
01.2018 - 01.2019

Marketing Manager

White Summers Caffee & James, LLP
01.2017 - 12.2017

Marketing Trainee

Inepex Ltd.
01.2015 - 12.2017

Bachelor of Science - Commerce And Marketing

Budapest Metropolitan University

Bachelor of Science - Computer Science And Engineering

Óbudai University

Similar Profiles

CREATE PROFILE
Adam Rahmi