Adaia Xambó Port
Barcelona
Summary
Senior Sales Consultant with proven track record in boosting sales. Knowledgeable Education industry expert with talent for forging productive, profitable and lasting relationships with customers. Expert at learning about each customers' individual needs to highlight specific aspects of service offerings to best solve problems and meet expectations. Energetic and educated in Salesforce.
Overview
1
1
Certification
Work History
Senior Sales Consultant
EF Education First
Barcelona
- Current
- Built relationships with key clients through regular meetings and follow-up calls.
- Created detailed reports on monthly sales performance for management review.
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
- Provided technical advice and support to customers on products and services offered.
- Followed up promptly on all inquiries received from customers regarding products or services.
- Provided timely feedback on customer service issues or concerns raised by clients.
- Developed strong product knowledge to better advise customers about solutions for their needs.
- Generated reports detailing sales performance metrics on a weekly basis.
Sales Team Leader
EF Education First
Barcelona
- Current
- Provided ongoing training and development opportunities for team members.
- Maintained accurate records of all sales transactions.
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Organized special events such as trade shows or conferences.
Front Desk Agent
Camper
Barcelona
- Processed payments accurately and efficiently.
- Assisted with check-in and check-out procedures for guests.
- Assisted with luggage handling for incoming guests.
- Resolved customer complaints promptly and courteously.
- Monitored security cameras in lobby area as needed.
- Kept accurate records of guest transactions.
- Answered phones, responded to inquiries, and took messages.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Scheduled reservations for groups and special events.
Guest Service Agent
B&B Hotels España y Portugal
Rubí
- Scheduled reservations for groups such as meetings, conferences or weddings.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Verified accuracy of billing statements before presenting them to guests for payment processing.
- Greeted guests with a friendly and welcoming attitude.
- Made sure that all safety regulations were followed at all times.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
Hospitality Staff
Pinnacle People Australia
Gold Coast
- Supervised the staff in providing efficient customer service.
- Maintained an accurate record of inventory levels of food, beverages, linen and other items used by the hotel.
- Provided guidance and support to junior staff members regarding customer service procedures.
- Inspected all facilities such as swimming pool, fitness centre, to ensure they are meeting safety regulations.
- Organized and managed reservations for events and functions.
Office Coordinator
Hotel Arts Barcelona
Barcelona
- Supported other teams with various administrative tasks when required.
- Assisted with special projects as requested from time-to-time by management team.
- Handled confidential information in a discreet manner.
- Provided administrative support for all departments in the organization as necessary.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Prepared agendas for meetings and took minutes during meetings.
- Greeted visitors and directed them to the appropriate area or person.
Front Desk Agent
InterContinental Hotels & Resorts
Barcelona - Molins de Rei
- Ensured that all safety regulations were followed according to company standards.
- Processed payments accurately and efficiently.
- Assisted with check-in and check-out procedures for guests.
- Assisted with luggage handling for incoming guests.
- Resolved customer complaints promptly and courteously.
- Monitored security cameras in lobby area as needed.
- Ensured accuracy in recording guest transactions.
- Answered phones, responded to inquiries, and took messages.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Education
Master's degree in Marketing and Revenue Management -
EAE Business School
07.2023
Certificate III in Events Coordination -
Pacific Training Group
02.2020
Higher degree in Tourism Accomodation Management -
Escola Universitària Mediterrani
01.2018
Skills
- Outbound sales calling
- Product and service knowledge
- Business opportunity development
- Contract negotiation and closing strategies
- Strategic account development
- Pipeline Management
- Cold-calling
- Sales Presentations
- Interpersonal and written communication
- Account Management
- Sales Training
- CRM Software
Certification
- Permiso B de conducir
- Diplôme d'Études en Langue Française B1
- Reservas tarifas y emisión
- Salesforce
- Cambridge Advanced Certificate in English
Languages
- Inglés, Full Professional
- Catalán, Native or Bilingual
- Alemán, Limited Working
- Francés, Professional Working
- Español, Native or Bilingual
Languages
Catalan
First Language
Spanish
Proficient (C2)
C2
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Timeline
Senior Sales Consultant
EF Education First
- Current
Sales Team Leader
EF Education First
- Current
Front Desk Agent
Camper
Guest Service Agent
B&B Hotels España y Portugal
Hospitality Staff
Pinnacle People Australia
Office Coordinator
Hotel Arts Barcelona
Front Desk Agent
InterContinental Hotels & Resorts
Master's degree in Marketing and Revenue Management -
EAE Business School
Certificate III in Events Coordination -
Pacific Training Group
Higher degree in Tourism Accomodation Management -
Escola Universitària Mediterrani
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