Summary
Overview
Work History
Education
Skills
Transport
Certification
Systems Experience
Languages
References
Timeline
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Achraf Ouchia Aarab

Achraf Ouchia Aarab

Algeciras

Summary

Outgoing professional offering several years of experience in fast-paced environments. Proven customer service, multitasking and organization skills. Always ready to help team members and assist customers, brings a positive attitude and a solid work ethic to every challenge.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sandwich Artist

Subway
Motherwell
07.2021 - 12.2024
  • Prepared and baked bread, cookies and other sides
  • Made sandwiches look and taste amazing
  • Kept the working areas clean and tidy
  • Offered amazing customer service, all while following company operating policy to ensure customers' and franchisee's satisfaction
  • Led a team of up to four colleagues

Team Member

Domino's Pizza
Hamilton
12.2019 - 07.2021
  • Achieved 'Employee of the Month' on second month working for the company
  • Provided excellent customer service face-to-face and over the phone
  • Prioritised tasks for self and other team members
  • Led a team of up to six colleagues

Team Member

McDonald's
Roda de Berà
07.2017 - 09.2019
  • Helped keep the restaurant clean and tidy inside and outside when needed
  • Served and prepared orders for face-to-face customers as well as drive through while delivering excellent customer service in a timely manner

Education

IT Technician Traineeship - CompTIA A+, Network+, Security+, Microsoft Windows 10, Cisco CCNA

IT Career Switch Ltd
Glasgow, Scotland, UK
08-2023

Diploma of Higher Education - Computer Science, Computer Technician, CCNA Certificate

IES Eugeni D'Ors
Spain
06-2017

High School Diploma -

IES Andreu Nin
Spain
06-2015

Skills

  • Customer service
  • Interpersonal skills
  • Time management
  • POS system use
  • Product upselling
  • Food handling certification
  • Teamwork

Transport

  • Driving License
  • Public transport

Certification

CompTIA A+, 13/08/23, CompTIA A+ 220-1101 & 1102

Systems Experience

  • Windows desktop systems, install, patching, troubleshooting, hardware replacement
  • Microsoft Office suite
  • Thorough understanding of computer, networking and security concepts
  • Working knowledge of Windows 10, Windows Server 2016, Active Directory, PowerShell, Remote Access/Desktop and VMware

Languages

Spanish
First Language
English
Advanced (C1)
C1
Arabic
Beginner (A1)
A1

References

References available upon request.

Timeline

Sandwich Artist

Subway
07.2021 - 12.2024

Team Member

Domino's Pizza
12.2019 - 07.2021

Team Member

McDonald's
07.2017 - 09.2019

IT Technician Traineeship - CompTIA A+, Network+, Security+, Microsoft Windows 10, Cisco CCNA

IT Career Switch Ltd

Diploma of Higher Education - Computer Science, Computer Technician, CCNA Certificate

IES Eugeni D'Ors

High School Diploma -

IES Andreu Nin

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Achraf Ouchia Aarab