Abraham Barros
Palma de Majorca
Summary
- ABRAHAM BARROS SENIOR FRONT OFFICE RECEPTIONIST
- GUEST RELATIONSHIP SPECIALIST
- FIVE STARS HOTELS EXPERIENCE
- COMMUNICATION SKILLS
- PMS ADVANCED USER
Overview
10
10
years of professional experience
Work History
FRONT OFFICE RECEPCIONIST
Melia S.A & Ayosa Hoteles S.L
Calvia
05.2024 - Current
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers and visitors in a professional manner.
SENIOR FRONT OFFICE RECEPTIONIST
Hotel Santos Nixe Palace
Palma de Majorca
09.2019 - 05.2024
- Position as Senior Receptionist in a luxury 5 Star hotel
- Guest advisor, ensuring a professional and high-end guest experience
- Follow-up of reservations and loyalty programs, active problem solving online & on-site
- The client supports during major events
- Up-selling of different service and products
- A night audit to cover holidays
- Implemented procedures for daily report elaboration, ensuring proper cash desk closing and adherence to accounting guidelines.
FRONT OFFICE RECEPTIONIST
Marriott Vacation Worldwide
Son Antem, Llucmajor
04.2014 - 07.2019
- Reception and assistance to clients at luxury 5 stars resort
- Guest Relationship Specialist focused on VIP clients, understanding customer's needs and providing them with personalized solutions by suggesting activities and experiences following company guidelines
- Extensive knowledge of the premises and local venues to make the most suitable recommendations
- Complaint management and assignment of the villas in considerations of availabilities
- Reservation support and loyalty program implementation, upselling (VIP cards, golf packages, breakfast pass, marketplace), cash box balance, accounting and reports
- Problem solving and assistance from the specialized 'At Your Service' line
- Season 2013 covering the position as Bellman for a few months, helping out at peak times at the reception and also supporting the night shift.
Education
Spa area accreditations: Pool maintenance and Legionella Prevention -
Saniconsult, Majorca
01.2011
Chiromassage Professional Card -
Estena, Center and School of Natural Techniques, Majorca
01.2009
Training and awareness in Environmental Management -
Cegos Deployment, Majorca
01.2009
Prevention of Occupational Risks (60 hours) -
Diconsal S.L., Majorca
01.2008
Superior Degree as Physical Education Teacher -
10 de octubre Teaching Institute, La Habana
06.1996
Bachelor -
Pre-University College “Raúl Cepero Bonilla”, La Habana
06.1991
Skills
- Opera 5 (PMS)
- Opera Cloud (PMS)
- Asgard (MC)
- Tsipro (PMS)
- Marsha Reservation Software
- Problem-solving skills
- Conflict Management
- Basic accounting
- Communication Skills
- Effective Time Management
- Ability to Work in a Team
- Ability to Work Under Pressure
Personal Information
- SENIOR FRONT OFFICE RECEPTIONIST GUEST RELATIONSHIP SPECIALIST - FIVE STARS HOTELS EXPERIENCE - COMMUNICATION SKILLS - PMS ADVANCED USER
Languages
- Spanish
- English
- Italian
- German
Accomplishments
- Marriott Son Antem - Implementation of an alternative POS for marketplace products. Coordination and development for the part related to Reception (12/2017)
- Marriott Son Antem - VIP cards implementation project. Coordination and development for the part related to Reception (01/2015)
- Alibaz Investments S.L - Implementation of the "ISO 9001" quality seal (2010)
Awards
- Employee of the Month, July 2024, Melia S.A & Ayosa Hoteles S.L
- Employee of the Month, July 2015, Marriott Worldwide
- 47 honorable mentions for excellence at work, 07/01/19, Marriott Worldwide
- Best Associate in Spain for Sales Volume of the month, 08/31/12, OVB Allfinanz Spain S.L
Timeline
FRONT OFFICE RECEPCIONIST
Melia S.A & Ayosa Hoteles S.L
05.2024 - Current
SENIOR FRONT OFFICE RECEPTIONIST
Hotel Santos Nixe Palace
09.2019 - 05.2024
FRONT OFFICE RECEPTIONIST
Marriott Vacation Worldwide
04.2014 - 07.2019
Spa area accreditations: Pool maintenance and Legionella Prevention -
Saniconsult, Majorca
Chiromassage Professional Card -
Estena, Center and School of Natural Techniques, Majorca
Training and awareness in Environmental Management -
Cegos Deployment, Majorca
Prevention of Occupational Risks (60 hours) -
Diconsal S.L., Majorca
Superior Degree as Physical Education Teacher -
10 de octubre Teaching Institute, La Habana
Bachelor -
Pre-University College “Raúl Cepero Bonilla”, La Habana
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