Summary
Overview
Work History
Education
Skills
Certification
Industry Knowledge
Languages
Timeline
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Abhishek Kumar Bajpayee

Abhishek Kumar Bajpayee

Barcelona

Summary

  • 10+ years of experience in IT Industry and over 9+ years of experience in Salesforce and Veeva CRM involving various phase of design, development, Implementation and customer service
  • 7x Salesforce Certified Professional
  • Extensive Knowledge in requirement gathering & Analysis, Design & development
  • Expertise in Troubleshooting of Complex Technical and Functional Issues
  • Proficient in Technical Impact Analysis and estimation, Code Review and Code Quality improvement
  • Experience in Life Science and Pharma domain

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technical Lead

AirLiquide
Barcelona
01.2024 - Current
  • Performed root cause analysis for production incidents and identified permanent fixes.
  • Evaluated existing applications for defects or improvements in functionality or performance.
  • Analyzed code and corrected errors to optimize output.
  • Troubleshot technical issues related to Field Service Lightning, Sales Cloud, Service Cloud, and Experience Cloud development.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Facilitated communication between different teams to ensure successful completion of projects.

Technical Lead

AbbVie
Barcelona
01.2022 - 12.2023
  • Taking technical leadership of the team from Onshore to ensure quality and excellence on deliveries
  • Special focus on fault-tolerance and scalability of the system
  • Provided Customer Support / Service & Enhancement on a Salesforce Application (DSRM)
  • Provided Customer Support / Service & Enhancement on Veeva CRM Application
  • Service, Sales and Experience cloud Enhancements
  • Design and implementation of integrations with 3rd party systems
  • Manage Client Relationship from Onshore

Technical Lead

Allergan
01.2017 - 12.2021
  • Taking technical leadership of the team from Onshore to ensure quality and excellence on deliveries
  • Special focus on fault-tolerance and scalability of the system
  • Provided Customer Support / Service & Enhancement on a Salesforce Applications (DSRM & GCSP)
  • Provided Customer Support / Service & Enhancement on Veeva CRM Application
  • Service, Sales and Experience cloud Enhancements/ implementations
  • Provided Customer Support on integrations with 3rd party systems
  • Managed Client Relationship from Onshore

Senior Developer

AstraZeneca
Kolkata
05.2015 - 12.2016
  • As a Senior developer, worked on gathering all requirements, analysis, designing, implementation & Deployment of a Salesforce Application (AMI) from offshore(India)
  • Workshops with users to gather new requirements
  • Design & Implementation in Experience Cloud
  • Deployment in SIT, UAT & Production Salesforce environments

Education

B-Tech - Computer Science & Engineering

Narula Institute of Technology
Kolkata, India
07-2013

Skills

  • Salesforce Clouds : Sales, Service, Field Service Lightning (FSL), Health and Experience Cloud
  • Life Science CRM Tool: Veeva CRM
  • Salesforce: Configuration / Admin, Customization, and Enhancements of Apex Class, Triggers, Lightning Components, LWC, Flows, Integration (Rest/SOAP)
  • Veeva CRM : Configuration / Admin, Customization, and Enhancements
  • Agile Tools : JIRA
  • Other Tools : ServiceNow, Confluence, Dataloader, Workbench
  • CI/CD : Git
  • Editors/IDE : Visual Studio
  • Client Side Technologies : HTML, CSS & Java Script

Certification

  • 7x Salesforce Certified

Industry Knowledge

  • Life Science
  • Pharma

Languages

Hindi
First Language
English
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2

Timeline

Technical Lead

AirLiquide
01.2024 - Current

Technical Lead

AbbVie
01.2022 - 12.2023

Technical Lead

Allergan
01.2017 - 12.2021

Senior Developer

AstraZeneca
05.2015 - 12.2016

B-Tech - Computer Science & Engineering

Narula Institute of Technology

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Abhishek Kumar Bajpayee