ABDERRAHMANE BOUAMAMA
Barcelona
Summary
Proactive Senior Sales Operations Specialist with 5+ years of experience driving sales effectiveness and operational excellence in reputable organizations. Proven track record of exceeding target KPIs and fostering collaborative relationships to elevate customer satisfaction and business success.
Overview
12
12
years of professional experience
Work History
Senior Sales Operations Specialist
Lynk & Co
04.2022 - 05.2025
- Managed end-to-end sales operations for French and Belgian markets, overseeing order processing, insurance, and payments.
- Collaborated with finance, sales, and logistics teams to ensure seamless transactions and customer satisfaction.
- Led B2C credit checks and contractual processes for French customers, ensuring compliance with policies.
- Acted as primary liaison between customers, Shell, and internal teams for vehicle deliveries.
- Implemented process improvements that reduced order processing time and enhanced efficiency.
- Handled specialized administrative tasks related to order management, insurance, payment issues, GDPR, and EMC.
- Provided second-line support to first-line agents by addressing customer inquiries and needs.
- Executed troubleshooting initiatives to identify and resolve operational challenges.
UBER Fleet Coordinator
Uber/Cabify
01.2022 - 04.2022
- Managed fleet utilization and driver performance to enhance operational efficiency.
- Fostered a collaborative environment among drivers for improved teamwork.
- Upheld safety precautions and regulations to maintain compliance.
- Ensured smooth flow of drivers, minimizing delays in operations.
Travel Services Specialist
Ryanair
10.2021 - 12.2021
- Facilitated passenger check-ins to ensure smooth boarding experiences.
- Delivered essential travel information to enhance passenger understanding.
- Assisted passengers throughout procedures from check-in to boarding for seamless travel.
Customer Service Officer
Volotea Airlines
05.2021 - 08.2021
- Executed attention to claims and resolved conflicts effectively.
- Managed information domains and telephone procedures efficiently.
- Controlled stressful situations to maintain service quality.
- Fostered customer loyalty through proactive maintenance strategies.
Administrative Responsable
Beehive Assemblies S.L
01.2021 - 04.2021
- Coordinated local projects to enhance operational efficiency.
- Managed databases and software to ensure accurate data handling.
- Controlled and archived administrative documents for easy retrieval.
- Supported project management through effective administrative task execution.
- Prepared detailed reports and presentations to inform stakeholders.
- Conducted project prospecting to identify new opportunities.
- Executed various administrative tasks to streamline operations.
Translator, Coordinator
MONESTRA HTM S.L
06.2020 - 11.2020
- Served as translator and coordinator for Monestra HTM on Amazon Prime project in Rome, Italy.
- Facilitated communication between companies from Austria, Italy, Czech Republic, and United Kingdom.
- Managed labor control by overseeing employee working hours.
- Registered documents for new employees to ensure compliance.
- Oversaw onboarding process for new workers on-site.
- Issued identification tags for newly hired workers to enhance security.
Customer Service Officer
CPM International
02.2020 - 03.2020
- Addressed claims and resolved conflicts in high-pressure situations.
- Managed information and telephone procedures to enhance customer experience.
- Cultivated customer loyalty through effective communication and support.
Labor Controller
MONESTRA HTM S.L
09.2019 - 01.2020
- Controlled employee working hours to enhance operational efficiency.
- Registered documentation for new hires to ensure compliance.
- Oversaw onboarding of new workers on-site to facilitate integration.
- Issued identification tags for new employees to maintain security.
Assistant Controller
Hermanos Mené S.L
07.2019 - 08.2019
- Oversaw merchandise control to ensure accurate inventory management.
- Conducted distribution and classification tasks for efficient logistics operations.
- Executed labeling of goods to enhance traceability and compliance.
Freelancer
Freelancer
11.2018 - 05.2019
- Taught English language classes to children, fostering foundational skills and engagement.
- Conducted conversational English classes for adults to enhance language fluency and confidence.
Translator, Administrative Assistant
CIRTA Electro Mechanical Contracting & Maintenance
09.2016 - 09.2018
- Executed translation of administrative documents, articles, and reports from English to Arabic and vice versa.
- Coordinated distribution of memos and internal communications for operational efficiency.
- Responded to phone inquiries and facilitated initial consultations.
Student Coordinator
F.C.C NGO
10.2013 - 10.2015
- Coordinated youth exchange projects to enhance cultural understanding among participants.
- Organized workshops in modern languages, featuring instruction from native speakers.
- Facilitated accommodation for foreign participants during cultural exchange programs.
Education
Bachelor of Arts - English Philology
Mohamed First University
Oujda, Morocco10-2015
2 Years University Diploma (DEUG) - English Philology
Mohamed First University
Oujda, Morocco10-2014
Associate of Arts - English Language Teaching
ITTT International
Bangkok, Thailand12-2018
Skills
- Skilled at adapting to rapid changes
- Team-oriented and self-sufficient
- Proficient in managing stress effectively
- Detail-oriented correspondence editing
- Strong verbal communication
- Microsoft Office proficiency
LANGUAGES
English: IELTS (Academic and General) certificat
Advanced (C1)
French | Advanced: TCF Certificate by the Alliance Française.
Advanced (C1)
Spanis: ESCUELA OFICIAL DE IDIOMAS N 1
Intermediate (B1)
Arabic
Bilingual or Proficient (C2)
Certifications and Licenses
- Microsoft Office Specialist: Excel Associate (Office 2019)
Microsoft Office Specialist (MOS) certification: The skills of most out of Excel 2019
Credly Badge Link: https://www.credly.com/users/abderrahmane-bouamama
- INDUSTRIAL APPLICATIONS OF MACHINE LEARNING AND AI - IFCD0063
Recovery, Transformation and Resilience Plan by the European Union - Next Generation EU, for File F240016MC.
- Driving license
B Category (Spain)
Timeline
Senior Sales Operations Specialist
Lynk & Co
04.2022 - 05.2025
UBER Fleet Coordinator
Uber/Cabify
01.2022 - 04.2022
Travel Services Specialist
Ryanair
10.2021 - 12.2021
Customer Service Officer
Volotea Airlines
05.2021 - 08.2021
Administrative Responsable
Beehive Assemblies S.L
01.2021 - 04.2021
Translator, Coordinator
MONESTRA HTM S.L
06.2020 - 11.2020
Customer Service Officer
CPM International
02.2020 - 03.2020
Labor Controller
MONESTRA HTM S.L
09.2019 - 01.2020
Assistant Controller
Hermanos Mené S.L
07.2019 - 08.2019
Freelancer
Freelancer
11.2018 - 05.2019
Translator, Administrative Assistant
CIRTA Electro Mechanical Contracting & Maintenance
09.2016 - 09.2018
Student Coordinator
F.C.C NGO
10.2013 - 10.2015
Bachelor of Arts - English Philology
Mohamed First University
2 Years University Diploma (DEUG) - English Philology
Mohamed First University
Associate of Arts - English Language Teaching
ITTT International
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