Abby Cheung
MSc In International Management Candidate At Esade
Vancouver
Summary
Dedicated graduate student with proven experience in client services and team leadership, adept at using advanced Excel to improve operations. Successfully managed high-volume events and collaborative projects, now enriching this practical expertise with a Master's degree. Committed to driving team performance and operational efficiency, blending academic learning with professional experience to achieve impactful results.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Client Onboarding Specialist
Bench Accounting
05.2022 - 05.2023
- Excelled in client communication, engagement and satisfaction that drove superior client retention outcomes.
- Effectively utilized advanced MS Excel functionalities to manage dynamic client prioritization system, ensuring focus on financial urgency and client satisfaction.
- Leveraged exceptional time management skills to consistently deliver highest client output for three consecutive months, thereby enhancing operational efficiency and client trust.
- Collaborated with cross-functional teams, including tax experts, retention specialists, and operations, to integrate Salesforce-specific metrics with System Development Team, boosting team-wide productivity and increasing client outcomes by 15%.
- Led development and implementation of Cadence systems, scripts, and Keyboard Maestro projects, employing data analysis to refine team performance and efficiency, which resulted in 33% uplift in client engagement.
Research Assistant
University of British Columbia
06.2022 - 12.2022
- Demonstrated superior verbal and written communication in leading sociological study on women surfers' online identities in Canada. Efficiently recruited participants via Instagram, conducted in-depth interviews, and managed study from inception to insightful report creation.
Assistant Director
University of British Columbia
09.2021 - 05.2022
- Effectively led and orchestrated UBC's most celebrated annual intramural events, captivating over 1000 participants per event, and adeptly coordinated comprehensive game planning and oversight of the university's largest intramural league, efficiently managing upwards of 90 games each week.
Education
Master of Science in International Management -
Esade Business & Law School, Ramon Llull University
Barcelona, SpainBachelor of Kinesiology, Neuromuscular and Physiological Science -
University of British Columbia
Vancouver, CanadaSkills
Websites
Additional Information
Certified BCKA Kinesiologist (2022)
Timeline
Research Assistant
University of British Columbia
06.2022 - 12.2022
Client Onboarding Specialist
Bench Accounting
05.2022 - 05.2023
Assistant Director
University of British Columbia
09.2021 - 05.2022
Master of Science in International Management -
Esade Business & Law School, Ramon Llull University
Bachelor of Kinesiology, Neuromuscular and Physiological Science -
University of British Columbia
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