Abayomi Ajudua
London
Summary
Personal Profile: Results-driven and visionary leader with a successful track record in building and nurturing strong professional relationships. Highly innovative, creative, and dedicated to ongoing learning and growth. Exceptional communicator fluent in both English and German, adept at inspiring and guiding teams to deliver outstanding outcomes. Skilled in strategic decision-making, problem-solving, and fostering a collaborative environment to achieve organizational excellence.
Overview
12
12
years of professional experience
Work History
Members Advisor (Manager Assistant)
German, European Market, Young Living Emea LTD
03.2022 - Current
- Managed a team of distributors, overseeing their performance through effective communication and support
- Ensured exceptional customer service standards were consistently met by providing guidance and mentorship
- Spearheaded improvements in customer relations, collaborating cross-functionally to optimize processes
- Achieved a simultaneous augmentation of sales and customer satisfaction reviews over a four-month duration by a substantial margin of 5%.
- Tracked and resolved escalated issues, demonstrating problem-solving skills and maintaining professionalism
- Contributed to policy development and refinement by providing insights from the frontline.
German IT Support
Win International
10.2021 - 03.2022
- Led a technical support team, providing expertise in hardware and software solutions
- Implemented effective troubleshooting strategies to swiftly diagnose and resolve technical challenges
- Streamlined processes to ensure timely and accurate customer feedback, resulting in improved satisfaction
- Mentored team members to enhance their technical skills and customer interaction abilities
- Evaluated new technologies and integrated relevant advancements into the support framework.
German Customer Deputy Assistant
04.2021 - 10.2021
- Supervised a team of customer advisors, ensuring high-quality customer interactions and issue resolution
- Managed escalated cases, collaborating with resources across the organisation to meet client expectations
- Analysed trends in customer feedback to drive process improvements and enhance service delivery
- Led by example, upholding a professional demeanor while nurturing a positive and cohesive team environment
- Played a pivotal role in achieving and maintaining consistently high levels of client satisfaction.
- Over a span of six months, a significant upsurge was realized in customer satisfaction, customer acquisition, and sales, all of which experienced a notable increase exceeding 8 percent.
Customer Care Supervisor
Webhelp
01.2021 - 04.2021
- NHS Campaign and EE Campaign/Remote
- Orchestrated a team of customer care representatives, fostering an environment of accountability and excellence
- Oversaw daily operations, optimizing workflows to ensure timely task completion and deadline adherence
- Spearheaded initiatives to enhance team efficiency, collaborating with peers and superiors to drive results
- Championed a customer-centric approach, aligning team efforts with organizational goals
- Cultivated a sense of teamwork and camaraderie, encouraging collaboration and knowledge sharing.
Assistant Manager
Mw eat Ltd
06.2018 - 04.2020
- Assumed the role of Assistant Manager, demonstrating leadership through effective team management and guidance
- Contributed to strategic planning and forecasting, enabling informed decisions and performance improvements
- Implemented initiatives to streamline operations, resulting in increased cost efficiency and productivity
- Maintained strong customer relationships, proactively addressing concerns and ensuring satisfaction
- Mentored and developed staff, nurturing their growth and enhancing customer service skills.
- Implemented a discernible enhancement in customer service by 15%, resulting in heightened enthusiasm among an expanded customer base to patronize our establishment.
- Played a pivotal role in achieving substantial progress in upselling, showcasing a favorable growth of 13%. Additionally, facilitated a notable transformation in Trustpilot reviews, elevating the rating from 3.9 to an impressive 4.6.
Assistant/Deputy Restaurant Manager
Heid's Steakhouse
03.2015 - 06.2018
- Overseeing day-to-day operations and team performance
- Leveraged strong organizational skills to manage stock levels, plan marketing events, and optimize resources
- Pioneered customer engagement initiatives, resulting in enhanced guest experiences and repeat business
- Demonstrated effective leadership, ensuring adherence to company policies, regulations, and safety guidelines
- Implemented innovative marketing strategies, utilizing diverse media to attract and engage customers.
Expert Specialist
Cafe Extrablatt GmbH
09.2011 - 12.2014
- Led a team in system catering, setting high service standards and inspiring excellence among staff
- Ensured smooth operations by overseeing inventory levels and placing orders in accordance with budgets
- Forged strong connections with guests, leveraging superior interpersonal skills to enhance customer satisfaction
- Proactively addressed challenges, fostering a culture of continuous improvement and team collaboration
- Exhibited dedication to service quality, demonstrating the ability to manage complex operational tasks effectively.
- Successfully drove a commendable 10% increase in sales through strategic initiatives and effective sales techniques.
- Effectively oversaw a team of more than 20 employees, showcasing adept communication and adept problem-solving capabilities.
Education
Bachelor of Laws (LLB) -
Birkbeck University
London07.2023
Hotel and Catering International -
Hotel Management School, Union Heidelberg
Heidelberg05.2009
High School Diploma -
Towerschool
Germany09.2007
Skills
- Other Skills:
- Leadership: Proven ability to lead and guide teams toward achieving common goals, fostering a collaborative and productive work environment
- Committed to delivering results and exceeding expectations through a proactive and goal-oriented approach
- Microsoft Excel, Word, and PowerPoint, utilizing these tools to enhance productivity and communication
- Mathematical Aptitude:
- Skilled in handling numerical data, analyzing trends
- Excellent Multitasker: Capable of efficiently managing multiple tasks and priorities while maintaining accuracy and attention to detail
- Persuasive Communication Skills: Strong verbal and written communication abilities
- Customer Loyalty: Dedication to ensuring customer satisfaction and building lasting relationships
- Training and Mentoring: Proficient in training and mentoring team members to enhance their skills, fostering personal and professional growth
Additional Information
- Driving Licence (Category B): , Possess a valid driving license for Category B vehicles, enabling flexibility and mobility as needed.
Timeline
Members Advisor (Manager Assistant)
German, European Market, Young Living Emea LTD
03.2022 - Current
German IT Support
Win International
10.2021 - 03.2022
German Customer Deputy Assistant
04.2021 - 10.2021
Customer Care Supervisor
Webhelp
01.2021 - 04.2021
Assistant Manager
Mw eat Ltd
06.2018 - 04.2020
Assistant/Deputy Restaurant Manager
Heid's Steakhouse
03.2015 - 06.2018
Expert Specialist
Cafe Extrablatt GmbH
09.2011 - 12.2014
Bachelor of Laws (LLB) -
Birkbeck University
Hotel and Catering International -
Hotel Management School, Union Heidelberg
High School Diploma -
Towerschool
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