Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
References
Timeline
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Savannah Stelwagen

Savannah Stelwagen

Living In

Summary

Results-driven Operations Manager with a proven track record in enhancing productivity and ensuring efficient task completion. Expert in strategic planning, process optimization, and leading high-performing teams, while demonstrating strong communication and problem-solving skills. Committed to continuous improvement to foster operational excellence in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Head of Operations

Just Leadz BV
Amsterdam
11.2022 - Current
  • Oversee day-to-day operations to ensure smooth and efficient functioning
  • Guide, manage, and motivate the operations team to achieve high performance
  • Responsible for HR which include hiring & firing, HR policies and compliance & employee relations
  • Oversee financial planning and strategy to ensure budgetary compliance and financial health
  • Ensure successful campaign performances and maintain high levels of client satisfaction
  • Collaborate closely with the IT department to drive automation and improve operational efficiency
  • Develop and monitor KPIs to track and enhance operational performance

Operational & Strategy Freelancer

Latin Savvy
06.2019 - 11.2022
  • Long-term support to various clients in the flower industry
  • In my roles as Head of Operations, I assisted start-up organizations in setting up and scaling their operations
  • Acting as a trusted advisor to the CEO, I implemented, managed, and continuously improved all areas of the businesses

Operations Manager

Florismart
Aalsmeer
10.2015 - 07.2019
  • Established and managed operational departments, including CS, Product & Transport, Finance, HR, Legal and IT
  • Set up and trained teams in the German and Philippine offices
  • Collaborated with the CEO on strategic planning
  • Maintained high-level communications with all (c-level) stakeholders
  • Created, analyzed, and reported on budgets and pricing structures

Team Manager

Certin
Haarlem
02.2012 - 12.2014
  • Managed the debt collection team, ensuring efficient operations
  • Accountable for achieving and reporting on KPIs
  • Evaluated staff performance and handled contract terminations
  • Conducted daily motivational pre-shift presentations to boost team morale
  • Provided comprehensive training to employees

Education

Bachelor of Science - International Business & Languages

Hogeschool Van Amsterdam
01.2013

Skills

  • Operational Excellence & Efficiency
  • Business Acumen
  • People Management
  • Budgeting & Finance
  • Process Optimization
  • Effective Problem Resolution
  • Crisis Management
  • Analytical Skills

Languages

Fluent speaker of:

  • Dutch
  • English
  • Spanish

Hobbies and Interests

  • Yoga
  • Meditation
  • Dance
  • Animals
  • Nature

Certification

Throughout my 10+ year career, I have worked with a wide range of systems and CRMs. I quickly master new tools and technologies with ease. Some of the platforms I have experience with include, but are not limited to: Slack, Asana, Monday.com, HubSpot, Google Suite, Google Workspace, Advanced Excel, Canva, Stripe, Moneybird, ChatGPT, Claude.ai, LinkedIn, Notion, Microsoft Teams, Zoom, and PayPal.

References

References available upon request.

Timeline

Head of Operations

Just Leadz BV
11.2022 - Current

Operational & Strategy Freelancer

Latin Savvy
06.2019 - 11.2022

Operations Manager

Florismart
10.2015 - 07.2019

Team Manager

Certin
02.2012 - 12.2014

Bachelor of Science - International Business & Languages

Hogeschool Van Amsterdam

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Savannah Stelwagen