Olga Yevpak
Summary
Detail-oriented and multilingual professional with over 5 years of experience in credit control, accounts receivable, and CRM management. Proven track record of improving payment processes and enhancing customer satisfaction. Skilled in SAP, Microsoft Dynamics and Microsoft Office. I consider myself as a responsible, adaptable, self motivated, organized person with analytical-rational thinking. Eager to learn something new and explore new opportunities. Based on my previous working experience I have a goal targeted, pragmatic and functional approach to work within tight deadlines and pressure.
Overview
8
8
years of professional experience
Work History
ACCOUNTS RECEIVABLE
GRUP MEDIAPRO
01.2024 - 10.2024
- Monitored customer credit limits and the risk of non payment.
- Established new customers in SAP and CRM
- Prevented and recovered debts.
- Participated in financial audits related to accounts receivable.
- Generated reports on aging accounts receivable balances.
- Provided support to internal departments regarding accounts receivable issues.
CREDIT CONTROL AND LEGAL COLLECTIONS SPECIALIST
IWG PLC
01.2022 - 01.2024
- Engaged with debtors to negotiate payment terms and facilitate outstanding payment recovery.
- Ensured accurate application and reconciliation of customer payments.
- Monitored daily payment activity in order to identify any discrepancies or errors.
- Provided support to customer service teams, collection agencies, lawyers and bailiffs
CRM MANAGER
UGELL INVEST
Barcelona
04.2021 - 12.2021
- Led a CRM team to optimize lead distribution and agent portfolio management.
- Enhanced lead conversion rates by streamlining lead management processes.
- Created statistical and graphical reports on agents´ productivity (daily, weekly, monthly).
- Provided training sessions for employees on how to use the CRM system effectively.
CUSTOMER SUPPORT AND COMPLIANCE AGENT
ALEF&MAQROLL
01.2017 - 01.2020
- Informed a customer about the product.
- Assisted with logging in, deposits and withdrawals.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Analysed customer complaints and service trends to identify and correct systematic issues.
- Verified customers' accounts in accordance with compliance requirements.
Education
BACHELOR OF ARTS - English and German Philology
KYIV NATIONAL LINGUISTIC UNIVERSITY
01.2015
Skills
- Microsoft Office
- Microsoft Dynamics
- SAP
- Debt Recovery
- Customer Support
- Compliance
Languages
Ukrainian
First Language
Russian
Proficient (C2)
C2
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
German
Intermediate (B1)
B1
Timeline
ACCOUNTS RECEIVABLE
GRUP MEDIAPRO
01.2024 - 10.2024
CREDIT CONTROL AND LEGAL COLLECTIONS SPECIALIST
IWG PLC
01.2022 - 01.2024
CRM MANAGER
UGELL INVEST
04.2021 - 12.2021
CUSTOMER SUPPORT AND COMPLIANCE AGENT
ALEF&MAQROLL
01.2017 - 01.2020
BACHELOR OF ARTS - English and German Philology
KYIV NATIONAL LINGUISTIC UNIVERSITY
Similar Profiles
GITESH THAKURGITESH THAKUR
Lighting Designer at MEDIAPROLighting Designer at MEDIAPRO
Anibal FigueroaAnibal Figueroa
Broadcast & Post Production Technician at MediaproBroadcast & Post Production Technician at Mediapro
Cristina ColladoCristina Collado
Scriptwriter at MEDIAPROScriptwriter at MEDIAPRO